AssemblyAI
AI models to transcribe and understand speech
VS
Dialpad
Agentic AI-powered Contact Center & Communications
Detailed comparison
Criteria
AssemblyAI
Dialpad
Pricing
Freemium
Paid
Plans & pricing
Free: Free, Enterprise: Custom
Standard: $15/mo, Enterprise: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web, Api
Web, Ios, Android, Desktop
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
—
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
Categories
Voice, Dev Tools
Support, Voice
Popularity
Very High
Very High
Description
AssemblyAI offers industry-leading Speech AI models and APIs to accurately transcribe speech to text and extract valuable insights from voice data. De...
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
Pricing
AssemblyAI
Freemium
Dialpad
Paid
Plans & pricing
AssemblyAI
Free: Free, Enterprise: Custom
Dialpad
Standard: $15/mo, Enterprise: Custom
Free trial
AssemblyAI
Yes
Dialpad
Yes
Audience
AssemblyAI
b2b
Dialpad
b2b
Platforms
AssemblyAI
Web, Api
Dialpad
Web, Ios, Android, Desktop
API
AssemblyAI
Yes
Dialpad
Yes
Open Source
AssemblyAI
Proprietary
Dialpad
Proprietary
Integrations
AssemblyAI
—
Dialpad
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
Categories
AssemblyAI
Voice, Dev Tools
Dialpad
Support, Voice
Popularity
AssemblyAI
Very High
Dialpad
Very High
Description
AssemblyAI
AssemblyAI offers industry-leading Speech AI models and APIs to accurately transcribe speech to text and extract valuable insights from voice data. De...
Dialpad
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
Features
AssemblyAI
Speech-to-Text
Speaker Diarization
Automatic Language Detection
Automatic Text Formatting
Audio Intelligence
Dialpad
Cloud Contact Center
Cloud Phone System
AI-Powered Customer Communications Platform
Dialpad Sell
Dialpad Support
Key differentiators
AssemblyAI
- Industry-leading Speech AI
- Advanced audio intelligence
- Real-time transcription & insights
Dialpad
- AI-powered unified communications
- Agentic AI for CX & productivity
- Cloud contact center & phone system
Other comparisons
FAQ: AssemblyAI vs Dialpad
AssemblyAI: AI models to transcribe and understand speech. Dialpad: Agentic AI-powered Contact Center & Communications. Both tools take different approaches to address similar needs.
AssemblyAI offers a freemium plan, while Dialpad is a paid tool.
The best choice between AssemblyAI and Dialpad depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
AssemblyAI offers: Speech-to-Text, Speaker Diarization, Automatic Language Detection, Automatic Text Formatting. Dialpad offers: Cloud Contact Center, Cloud Phone System, AI-Powered Customer Communications Platform, Dialpad Sell.
Based on our data, Dialpad currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.