Cognigy
Generative & Conversational AI Powered Customer Service Agents
VS
Perplexity AI
AI-powered answer engine for real-time, cited information and advanced research.
Detailed comparison
Criteria
Cognigy
Perplexity AI
Pricing
Freemium
Freemium
Plans & pricing
Free: Free, Custom Enterprise Plans: Custom
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
No
No
Audience
b2b
b2c
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Specialized Technologies, information technology & services, Search engine
Popularity
Very High
Very High
Description
Cognigy offers generative and conversational AI-powered customer service agents designed to automate and enhance customer interactions for businesses....
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Pricing
Cognigy
Freemium
Perplexity AI
Freemium
Plans & pricing
Cognigy
Free: Free, Custom Enterprise Plans: Custom
Perplexity AI
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
Cognigy
No
Perplexity AI
No
Audience
Cognigy
b2b
Perplexity AI
b2c
Platforms
Cognigy
Web
Perplexity AI
Web
API
Cognigy
Yes
Perplexity AI
No
Open Source
Cognigy
Proprietary
Perplexity AI
Proprietary
Categories
Cognigy
Communication, information technology & services, Customer engagement
Perplexity AI
Specialized Technologies, information technology & services, Search engine
Popularity
Cognigy
Very High
Perplexity AI
Very High
Description
Cognigy
Cognigy offers generative and conversational AI-powered customer service agents designed to automate and enhance customer interactions for businesses....
Perplexity AI
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Features
Cognigy
AI Agents for Voice
AI Agents for Chat & Messaging
AI-Powered Agent Assist
AI Agents for Sales & Marketing
Contact Center AI Integrations
Perplexity AI
Real-time answers with cited sources
Perplexity Computer for autonomous, multi-model AI workflows
Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.)
File upload and analysis (PDFs, spreadsheets, reports)
Comet AI-native browser for integrated web assistance
Focus Modes for targeted searches (Web, Academic, Social, Health, Finance)
Key differentiators
Cognigy
- Generative & Conversational AI Agents
- Low-Code Conversation Design
- Enterprise-grade Customer Service AI
Perplexity AI
- Real-time answers with cited sources
- Agentic AI workflows (Perplexity Computer)
- Document analysis & specialized focus modes
Other comparisons
FAQ: Cognigy vs Perplexity AI
Cognigy: Generative & Conversational AI Powered Customer Service Agents. Perplexity AI: AI-powered answer engine for real-time, cited information and advanced research.. Both tools take different approaches to address similar needs.
Both offer a free or freemium plan. Cognigy is freemium and Perplexity AI is freemium.
The best choice between Cognigy and Perplexity AI depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Cognigy is primarily designed for individuals, while Perplexity AI is built for individuals.
Cognigy offers: AI Agents for Voice, AI Agents for Chat & Messaging, AI-Powered Agent Assist, AI Agents for Sales & Marketing. Perplexity AI offers: Real-time answers with cited sources, Perplexity Computer for autonomous, multi-model AI workflows, Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.), File upload and analysis (PDFs, spreadsheets, reports).
Based on our data, Perplexity AI currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.