Elastic
The Search AI Company.
VS
Medallia
The Experience Management Software Platform
Detailed comparison
Criteria
Elastic
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web, Api, Cli
Web, Ios, Android
API
Yes
Yes
Open Source
Proprietary
Proprietary
Categories
Data & Analytics, Data Search and Analysis
Data & Analytics, information technology & services, Data
Popularity
Very High
Very High
Description
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Pricing
Elastic
Freemium
Medallia
Enterprise
Plans & pricing
Elastic
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Elastic
Yes
Medallia
No
Audience
Elastic
b2b
Medallia
b2b
Platforms
Elastic
Web, Api, Cli
Medallia
Web, Ios, Android
API
Elastic
Yes
Medallia
Yes
Open Source
Elastic
Proprietary
Medallia
Proprietary
Categories
Elastic
Data & Analytics, Data Search and Analysis
Medallia
Data & Analytics, information technology & services, Data
Popularity
Elastic
Very High
Medallia
Very High
Description
Elastic
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Features
Elastic
Elastic AutoOps, now free for all Elastic users
GPU-accelerated vector database for 12x faster indexing (technical preview)
Elastic Workflows for rules-based and agentic automation (technical preview)
ES|QL as a multidimensional analytical engine with advanced time-series functions
AI-driven Streams for automated log parsing and event surfacing in observability
Medallia
Cross-System Data Sharing
Enterprise-Grade Security
Localized Expertise
Customer and Employee Experience Management
Actionable Insights
World-Class Service
Key differentiators
Elastic
- Unified platform for search, observability, security
- AI-driven insights & GPU-accelerated vector DB
- Powerful ES|QL analytical engine
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: Elastic vs Medallia
Elastic: The Search AI Company.. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Elastic offers a freemium plan, while Medallia is a contact tool.
The best choice between Elastic and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Elastic offers: Elastic AutoOps, now free for all Elastic users, GPU-accelerated vector database for 12x faster indexing (technical preview), Elastic Workflows for rules-based and agentic automation (technical preview), ES|QL as a multidimensional analytical engine with advanced time-series functions. Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management.
Based on our data, Elastic currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.