Elastic
The Search AI Company.
VS
SurveySparrow
AI-Powered Customer Feedback Platform
Detailed comparison
Criteria
Elastic
SurveySparrow
Pricing
Freemium
Freemium
Plans & pricing
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
Free: Free, Starter: $15/mo, Business: Custom, Enterprise: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web, Api, Cli
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Data & Analytics, Data Search and Analysis
Data & Analytics, information technology & services, Customer feedback analysis
Popularity
Very High
Very High
Description
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.
Pricing
Elastic
Freemium
SurveySparrow
Freemium
Plans & pricing
Elastic
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
SurveySparrow
Free: Free, Starter: $15/mo, Business: Custom, Enterprise: Custom
Free trial
Elastic
Yes
SurveySparrow
Yes
Audience
Elastic
b2b
SurveySparrow
b2b
Platforms
Elastic
Web, Api, Cli
SurveySparrow
Web, Ios, Android
API
Elastic
Yes
SurveySparrow
No
Open Source
Elastic
Proprietary
SurveySparrow
Proprietary
Categories
Elastic
Data & Analytics, Data Search and Analysis
SurveySparrow
Data & Analytics, information technology & services, Customer feedback analysis
Popularity
Elastic
Very High
SurveySparrow
Very High
Description
Elastic
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
SurveySparrow
AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.
Features
Elastic
Elastic AutoOps, now free for all Elastic users
GPU-accelerated vector database for 12x faster indexing (technical preview)
Elastic Workflows for rules-based and agentic automation (technical preview)
ES|QL as a multidimensional analytical engine with advanced time-series functions
AI-driven Streams for automated log parsing and event surfacing in observability
SurveySparrow
AI-Powered CX Analysis
Customer Feedback Management
Ticketing for Service Recovery
Workflow Automation
Integrations
Key differentiators
Elastic
- Unified platform for search, observability, security
- AI-driven insights & GPU-accelerated vector DB
- Powerful ES|QL analytical engine
SurveySparrow
- AI-powered CX analysis
- Omnichannel customer feedback management
- Service recovery with ticketing & automation
Other comparisons
FAQ: Elastic vs SurveySparrow
Elastic: The Search AI Company.. SurveySparrow: AI-Powered Customer Feedback Platform. Both tools take different approaches to address similar needs.
Both offer a free or freemium plan. Elastic is freemium and SurveySparrow is freemium.
The best choice between Elastic and SurveySparrow depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Elastic offers: Elastic AutoOps, now free for all Elastic users, GPU-accelerated vector database for 12x faster indexing (technical preview), Elastic Workflows for rules-based and agentic automation (technical preview), ES|QL as a multidimensional analytical engine with advanced time-series functions. SurveySparrow offers: AI-Powered CX Analysis, Customer Feedback Management, Ticketing for Service Recovery, Workflow Automation.
Based on our data, Elastic currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.