Fin by Intercom
The #1 AI Agent for customer service
VS
NotebookLM
Your AI-powered research, note-taking, and knowledge assistant.
Detailed comparison
Criteria
Fin by Intercom
NotebookLM
Pricing
Paid
Freemium
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
NotebookLM (Free Tier): Free, NotebookLM in Plus (Workspace): $14/mo, NotebookLM Pro (Google AI Pro): $19.99/mo, NotebookLM Ultra (Google AI Ultra): $249.99/mo, NotebookLM for Enterprise: $9/mo
Free trial
Yes
Yes
Audience
b2b
b2c
Platforms
Web
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Integrations
Zendesk, Salesforce, Hubspot
Google drive
Categories
Support, Chatbots
Productivity, Education
Popularity
Very High
Very High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
NotebookLM is an AI-powered research and note-taking tool from Google, leveraging Gemini models to help you synthesize information and build a compreh...
Pricing
Fin by Intercom
Paid
NotebookLM
Freemium
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
NotebookLM
NotebookLM (Free Tier): Free, NotebookLM in Plus (Workspace): $14/mo, NotebookLM Pro (Google AI Pro): $19.99/mo, NotebookLM Ultra (Google AI Ultra): $249.99/mo, NotebookLM for Enterprise: $9/mo
Free trial
Fin by Intercom
Yes
NotebookLM
Yes
Audience
Fin by Intercom
b2b
NotebookLM
b2c
Platforms
Fin by Intercom
Web
NotebookLM
Web, Ios, Android
API
Fin by Intercom
Yes
NotebookLM
No
Open Source
Fin by Intercom
Proprietary
NotebookLM
Proprietary
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
NotebookLM
Google drive
Categories
Fin by Intercom
Support, Chatbots
NotebookLM
Productivity, Education
Popularity
Fin by Intercom
Very High
NotebookLM
Very High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
NotebookLM
NotebookLM is an AI-powered research and note-taking tool from Google, leveraging Gemini models to help you synthesize information and build a compreh...
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
NotebookLM
Multi-source AI grounding (PDFs, Docs, YouTube, audio)
AI-powered Summaries, Reports & Quizzes
Audio & Video Overviews with AI narration
Interactive Mind Maps & Visualizations
Enhanced Chat & Notebook Sharing
Mobile App & Google Drive Integration
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
NotebookLM
- Google AI, Gemini-powered
- Multi-source AI grounding
- Hallucination-free content grounding
Other comparisons
FAQ: Fin by Intercom vs NotebookLM
Fin by Intercom: The #1 AI Agent for customer service. NotebookLM: Your AI-powered research, note-taking, and knowledge assistant.. Both tools take different approaches to address similar needs.
NotebookLM offers a freemium plan, while Fin by Intercom is a paid tool.
The best choice between Fin by Intercom and NotebookLM depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Fin by Intercom is primarily designed for individuals, while NotebookLM is built for individuals.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. NotebookLM offers: Multi-source AI grounding (PDFs, Docs, YouTube, audio), AI-powered Summaries, Reports & Quizzes, Audio & Video Overviews with AI narration, Interactive Mind Maps & Visualizations.
Based on our data, NotebookLM currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.