Fin by Intercom
The #1 AI Agent for customer service
VS
Perplexity AI
AI-powered answer engine for real-time, cited information and advanced research.
Detailed comparison
Criteria
Fin by Intercom
Perplexity AI
Pricing
Paid
Freemium
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
Yes
No
Audience
b2b
b2c
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Integrations
Zendesk, Salesforce, Hubspot
—
Categories
Communication, information technology & services, Customer support
Specialized Technologies, information technology & services, Search engine
Popularity
Very High
Very High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Pricing
Fin by Intercom
Paid
Perplexity AI
Freemium
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Perplexity AI
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
Fin by Intercom
Yes
Perplexity AI
No
Audience
Fin by Intercom
b2b
Perplexity AI
b2c
Platforms
Fin by Intercom
Web
Perplexity AI
Web
API
Fin by Intercom
Yes
Perplexity AI
No
Open Source
Fin by Intercom
Proprietary
Perplexity AI
Proprietary
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
Perplexity AI
—
Categories
Fin by Intercom
Communication, information technology & services, Customer support
Perplexity AI
Specialized Technologies, information technology & services, Search engine
Popularity
Fin by Intercom
Very High
Perplexity AI
Very High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Perplexity AI
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Perplexity AI
Real-time answers with cited sources
Perplexity Computer for autonomous, multi-model AI workflows
Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.)
File upload and analysis (PDFs, spreadsheets, reports)
Comet AI-native browser for integrated web assistance
Focus Modes for targeted searches (Web, Academic, Social, Health, Finance)
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Perplexity AI
- Real-time answers with cited sources
- Agentic AI workflows (Perplexity Computer)
- Document analysis & specialized focus modes
Other comparisons
FAQ: Fin by Intercom vs Perplexity AI
Fin by Intercom: The #1 AI Agent for customer service. Perplexity AI: AI-powered answer engine for real-time, cited information and advanced research.. Both tools take different approaches to address similar needs.
Perplexity AI offers a freemium plan, while Fin by Intercom is a paid tool.
The best choice between Fin by Intercom and Perplexity AI depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Fin by Intercom is primarily designed for individuals, while Perplexity AI is built for individuals.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. Perplexity AI offers: Real-time answers with cited sources, Perplexity Computer for autonomous, multi-model AI workflows, Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.), File upload and analysis (PDFs, spreadsheets, reports).
Based on our data, Perplexity AI currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.