LangSmith
AI Agent & LLM Observability Platform
VS
Medallia
The Experience Management Software Platform
Detailed comparison
Criteria
LangSmith
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Developer: Free, Team: $39/mo, Enterprise: Custom
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
No
No
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Pagerduty
—
Categories
Dev & Tech, information technology & services, Apps
Data & Analytics, information technology & services, Data
Popularity
Very High
Very High
Description
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Pricing
LangSmith
Freemium
Medallia
Enterprise
Plans & pricing
LangSmith
Developer: Free, Team: $39/mo, Enterprise: Custom
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
LangSmith
No
Medallia
No
Audience
LangSmith
b2b
Medallia
b2b
Platforms
LangSmith
Web
Medallia
Web, Ios, Android
API
LangSmith
Yes
Medallia
Yes
Open Source
LangSmith
Proprietary
Medallia
Proprietary
Integrations
LangSmith
Pagerduty
Medallia
—
Categories
LangSmith
Dev & Tech, information technology & services, Apps
Medallia
Data & Analytics, information technology & services, Data
Popularity
LangSmith
Very High
Medallia
Very High
Description
LangSmith
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Features
LangSmith
Cost tracking
Online LLM-as-judge and code evals
Tool and agent trajectory monitoring
Webhook and Pagerduty alerts
Message threading for multi-turn chat interactions
Templates for error analysis
Medallia
Cross-System Data Sharing
Enterprise-Grade Security
Localized Expertise
Customer and Employee Experience Management
Actionable Insights
World-Class Service
Key differentiators
LangSmith
- Complete AI agent & LLM observability
- Real-time tracing, debugging & evals
- Cost, latency & trajectory monitoring
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: LangSmith vs Medallia
LangSmith: AI Agent & LLM Observability Platform. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
LangSmith offers a freemium plan, while Medallia is a contact tool.
The best choice between LangSmith and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
LangSmith offers: Cost tracking, Online LLM-as-judge and code evals, Tool and agent trajectory monitoring, Webhook and Pagerduty alerts. Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management.
Based on our data, LangSmith currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.