LangSmith
AI Observability Platform
VS
Medallia
The Experience Management Software Platform
Popularity
LangSmith8,818
Medallia8,811
Pricing
FreemiumLangSmith
EnterpriseMedallia
Features
6
LangSmith
vs
4
Medallia
Our verdict
If you're on a budget, LangSmith offers free access.
Detailed comparison
Criteria
LangSmith
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Free: Free, Developer: Free, Team: $39/mo, Enterprise: Custom
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
No
No
Audience
b2b
b2b
Platforms
Web, Api, Cli
Web, Ios, Android
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Amazon-bedrock, Anthropic, Google-adk, Openai-sdk, Vercel-ai-sdk, Autogen, Claude-agent-sdk, Claude-code, Crewai, Deep-agents, Instructor, Langchain, Langgraph, Openai-agents-sdk, Semantic-kernel, Aws, Aws-cloudwatch, Azure, Gcp, Kubernetes
—
Categories
Data Science, Dev Tools
Support, SEO
Popularity
Very High
Very High
Description
LangSmith is a comprehensive AI agent and LLM observability platform with tracing and real-time monitoring. It helps developers debug agents, find failures fast, and track costs and latency. The platform provides features like SDKs for multiple programming languages, message threading, and cost tracking. It also offers tool and agent trajectory monitoring, webhook and PagerDuty alerts, and more.
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Pricing
LangSmith
Freemium
Medallia
Enterprise
Plans & pricing
LangSmith
Free: Free, Developer: Free, Team: $39/mo, Enterprise: Custom
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
LangSmith
No
Medallia
No
Audience
LangSmith
b2b
Medallia
b2b
Platforms
LangSmith
Web, Api, Cli
Medallia
Web, Ios, Android
API
LangSmith
Yes
Medallia
Yes
Open Source
LangSmith
Proprietary
Medallia
Proprietary
Integrations
LangSmith
Amazon-bedrock, Anthropic, Google-adk, Openai-sdk, Vercel-ai-sdk, Autogen, Claude-agent-sdk, Claude-code, Crewai, Deep-agents, Instructor, Langchain, Langgraph, Openai-agents-sdk, Semantic-kernel, Aws, Aws-cloudwatch, Azure, Gcp, Kubernetes
Medallia
—
Categories
LangSmith
Data Science, Dev Tools
Medallia
Support, SEO
Popularity
LangSmith
Very High
Medallia
Very High
Description
LangSmith
LangSmith is a comprehensive AI agent and LLM observability platform with tracing and real-time monitoring. It helps developers debug agents, find failures fast, and track costs and latency. The platform provides features like SDKs for multiple programming languages, message threading, and cost tracking. It also offers tool and agent trajectory monitoring, webhook and PagerDuty alerts, and more.
Medallia
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Features
LangSmith
SDKs for Python, TypeScript, Go, and Java
Message threading for multi-turn chat interactions
Cost tracking
Tool and agent trajectory monitoring
Webhook and Pagerduty alerts
Unsupervised topic clustering
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
Key differentiators
LangSmith
- End-to-end LLM observability
- Robust debugging and evaluation
- Framework-agnostic integration
- Production monitoring and scalability
- Unified platform for agent engineering
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: LangSmith vs Medallia
LangSmith: AI Observability Platform. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
LangSmith offers a freemium plan, while Medallia is a contact tool.
The best choice between LangSmith and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
LangSmith offers: SDKs for Python, TypeScript, Go, and Java, Message threading for multi-turn chat interactions, Cost tracking, Tool and agent trajectory monitoring. Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise.
Based on our data, LangSmith currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
LangSmith offers 20 integrations (amazon-bedrock, anthropic, google-adk, openai-sdk, vercel-ai-sdk...) compared to 0 for Medallia.
LangSmith is available on Web, Api, Cli. Medallia is available on Web, Ios, Android.