Nextiva
AI Customer Experience Management Platform
VS
Perplexity AI
AI-powered answer engine for real-time, cited information and advanced research.
Detailed comparison
Criteria
Nextiva
Perplexity AI
Pricing
Freemium
Freemium
Plans & pricing
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
Yes
No
Audience
b2b
b2c
Platforms
Web, Ios, Android, Desktop
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Integrations
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
—
Categories
Communication, information technology & services, Customer engagement
Specialized Technologies, information technology & services, Search engine
Popularity
Very High
Very High
Description
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Pricing
Nextiva
Freemium
Perplexity AI
Freemium
Plans & pricing
Nextiva
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Perplexity AI
Free Plan: Free, Perplexity Pro: $16.67/mo, Education Pro: $10/mo, Perplexity Max: $166.67/mo, Perplexity Enterprise Pro: $33.33/mo, Perplexity Enterprise Max: $270.83/mo, API Pricing: Custom
Free trial
Nextiva
Yes
Perplexity AI
No
Audience
Nextiva
b2b
Perplexity AI
b2c
Platforms
Nextiva
Web, Ios, Android, Desktop
Perplexity AI
Web
API
Nextiva
Yes
Perplexity AI
No
Open Source
Nextiva
Proprietary
Perplexity AI
Proprietary
Integrations
Nextiva
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
Perplexity AI
—
Categories
Nextiva
Communication, information technology & services, Customer engagement
Perplexity AI
Specialized Technologies, information technology & services, Search engine
Popularity
Nextiva
Very High
Perplexity AI
Very High
Description
Nextiva
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Perplexity AI
Perplexity AI is a research-oriented answer engine that integrates large language models with live web search, transparent citations, document analysi...
Features
Nextiva
XBert AI Employee for customer conversations
Omnichannel Contact Center
Business Phone Service
AI Receptionist (24/7 call handling)
Agent Assist for real-time guidance
Unified Customer Inbox (Email, Live Chat, Messenger)
Perplexity AI
Real-time answers with cited sources
Perplexity Computer for autonomous, multi-model AI workflows
Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.)
File upload and analysis (PDFs, spreadsheets, reports)
Comet AI-native browser for integrated web assistance
Focus Modes for targeted searches (Web, Academic, Social, Health, Finance)
Key differentiators
Nextiva
- Unified CXM & Business Communications
- AI-powered Customer Conversations
- Comprehensive UCaaS platform
Perplexity AI
- Real-time answers with cited sources
- Agentic AI workflows (Perplexity Computer)
- Document analysis & specialized focus modes
Other comparisons
FAQ: Nextiva vs Perplexity AI
Nextiva: AI Customer Experience Management Platform. Perplexity AI: AI-powered answer engine for real-time, cited information and advanced research.. Both tools take different approaches to address similar needs.
Both offer a free or freemium plan. Nextiva is freemium and Perplexity AI is freemium.
The best choice between Nextiva and Perplexity AI depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Nextiva is primarily designed for individuals, while Perplexity AI is built for individuals.
Nextiva offers: XBert AI Employee for customer conversations, Omnichannel Contact Center, Business Phone Service, AI Receptionist (24/7 call handling). Perplexity AI offers: Real-time answers with cited sources, Perplexity Computer for autonomous, multi-model AI workflows, Access to advanced AI models (GPT-5.1, Claude Opus 4.5, o3-pro, etc.), File upload and analysis (PDFs, spreadsheets, reports).
Based on our data, Perplexity AI currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.