Engati Introduces New Approach to Measure AI and Human Agent Performance

Engati, through its CEO Digish Shah, recently highlighted its new 'Omni Agent Intelligence' approach. This initiative aims to provide enterprises with a unified method for jointly measuring and evaluating the performance of both human and AI agents.

This major product update enables businesses to better understand the effectiveness of their customer service operations and optimize the integration of AI into their workflows. The focus is on unified quality and intelligence, offering a holistic view of customer interactions. Source