Cohere
Enterprise AI: Private, Secure, Customizable.
VS
NICE CXone
AI Customer Service Automation Solutions
Popularity
Cohere11,136
NICE CXone9,200
Pricing
FreemiumCohere
PaidNICE CXone
Features
6
Cohere
vs
6
NICE CXone
Our verdict
If you're on a budget, Cohere offers free access.
Detailed comparison
Criteria
Cohere
NICE CXone
Pricing
Freemium
Paid
Plans & pricing
Embed 4 Small: $2500/mo, Embed 4 Medium: $3250/mo, Rerank 3.5 Medium: $3250/mo, Custom: Custom
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web, Api, Cloud ai services, Private deployments
Web, Ios, Android, Desktop, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Amazon bedrock, Amazon sagemaker, Azure ai foundry, Oracle cloud infrastructure, Google cloud, Elasticsearch, Mongodb, Redis, Haystack, Opensearch, Zapier, Make, Oracle fusion cloud, Oracle netsuite, Sap business suite, Dell technologies, Notion, Jasper, Hyperwrite, Liveperson
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Data Science, Dev Tools
Support, Chatbots
Popularity
Very High
Very High
Description
Cohere builds powerful AI models and solutions for enterprises to automate processes, empower employees, and transform fragmented data into actionable insights. Their platform emphasizes privacy, security, and customizability, offering advanced language models and retrieval capabilities for building and scaling AI applications.
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Pricing
Cohere
Freemium
NICE CXone
Paid
Plans & pricing
Cohere
Embed 4 Small: $2500/mo, Embed 4 Medium: $3250/mo, Rerank 3.5 Medium: $3250/mo, Custom: Custom
NICE CXone
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
Cohere
Yes
NICE CXone
No
Audience
Cohere
b2b
NICE CXone
b2b
Platforms
Cohere
Web, Api, Cloud ai services, Private deployments
NICE CXone
Web, Ios, Android, Desktop, Api
API
Cohere
Yes
NICE CXone
Yes
Open Source
Cohere
Proprietary
NICE CXone
Proprietary
Integrations
Cohere
Amazon bedrock, Amazon sagemaker, Azure ai foundry, Oracle cloud infrastructure, Google cloud, Elasticsearch, Mongodb, Redis, Haystack, Opensearch, Zapier, Make, Oracle fusion cloud, Oracle netsuite, Sap business suite, Dell technologies, Notion, Jasper, Hyperwrite, Liveperson
NICE CXone
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Cohere
Data Science, Dev Tools
NICE CXone
Support, Chatbots
Popularity
Cohere
Very High
NICE CXone
Very High
Description
Cohere
Cohere builds powerful AI models and solutions for enterprises to automate processes, empower employees, and transform fragmented data into actionable insights. Their platform emphasizes privacy, security, and customizability, offering advanced language models and retrieval capabilities for building and scaling AI applications.
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Features
Cohere
Compass: An intelligent search and discovery system to surface business insights
Command: A family of high-performance, scalable language models
Aya: A family of multilingual research models covering 70+ languages
Embed: A leading multimodal search and retrieval tool
Rerank: A powerful model that provides a semantic boost to search quality
Transcribe: A speech recognition model for generating highly accurate audio transcripts
NICE CXone
Integrations
Cloud Architecture
Agent Workspace
Engagement Orchestration
Workforce Empowerment
Agentic Experience Automation
Key differentiators
Cohere
- Enterprise-focused AI solutions
- Cloud-agnostic and flexible deployment
- Prioritizes data privacy and security
- Strong customization and integration
- Advanced multilingual capabilities
NICE CXone
- Comprehensive AI-Powered CX Platform
- Industry-Leading AI and Analytics
- Robust Workforce Engagement Management
- True Omnichannel Engagement
- Scalability and Reliability
Other comparisons
FAQ: Cohere vs NICE CXone
Cohere: Enterprise AI: Private, Secure, Customizable.. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Cohere offers a freemium plan, while NICE CXone is a paid tool.
The best choice between Cohere and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Cohere offers: Compass: An intelligent search and discovery system to surface business insights, Command: A family of high-performance, scalable language models, Aya: A family of multilingual research models covering 70+ languages, Embed: A leading multimodal search and retrieval tool. NICE CXone offers: Integrations, Cloud Architecture, Agent Workspace, Engagement Orchestration.
Based on our data, Cohere currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Cohere offers a free trial, but NICE CXone does not.
Both offer a similar number of integrations (20).
Cohere is available on Web, Api, Cloud ai services, Private deployments. NICE CXone is available on Web, Ios, Android, Desktop, Api.