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Overview
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights for agentic experience automation, engagement orchestration, and workforce empowerment, transforming customer interactions to improve CX and boost efficiency.
Features
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Plans & Pricing
CXone mPower Omnichannel Suite
$110/mo
Omnichannel routing and orchestration per agent
CXone mPower Essential Suite
$135/mo
Everything needed to delight customers and scale operations
Tailored CXone mPower Packages
Custom
Custom pricing for unique business needs and industries
Last checked: 2026-03-23
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Frequently asked questions about NICE CXone
NICE CXone is a paid tool. AI Customer Service Automation Solutions
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights for agentic experience automation, engagement orch...
Key features of NICE CXone include: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration.
NICE CXone is primarily designed for both businesses and individuals. AI Customer Service Automation Solutions
Popular alternatives to NICE CXone include ChatGPT, Grok, OpenClaw. Compare their features on Decod.tech to find the best fit.
NICE CXone remains relevant in 2026. NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights The pricing model is paid. Check reviews and comparisons on Decod.tech to decide.
NICE CXone is offered as a paid tool. Detailed pricing is available on the official website. Check Decod.tech to compare with alternatives.