Decagon AI
Automate enterprise customer service with advanced LLM-powered AI agents.
VS
Delight AI
AI agent platform for living customer understanding.
Popularity
Decagon AI2,646
Delight AI8,821
Pricing
EnterpriseDecagon AI
EnterpriseDelight AI
Features
4
Decagon AI
vs
4
Delight AI
Our verdict
Delight AI is significantly more popular in terms of media coverage and engagement.
Decagon AI is more geared toward B2B users, while Delight AI targets b2b.
Delight AI offers an API for integration into your workflows.
Detailed comparison
Criteria
Decagon AI
Delight AI
Pricing
Enterprise
Enterprise
Plans & pricing
—
E-commerce Integration: Free, Branded AI Concierge: Custom
Free trial
—
No
Audience
B2B
b2b
Platforms
—
Web, Ios, Android, Api
API
—
Yes
Open Source
—
Open Source
Integrations
—
Hubspot crm, Intercom, Salesforce, Zendesk, Zoho crm, Sms, Email, Voice, In-app chat, Web messaging platforms, Social messaging platforms, Whatsapp
Categories
Support, AI Agents
Chatbots, Support
Popularity
Moderate
Very High
Description
Decagon AI is an enterprise platform leveraging LLMs to automate customer service across chat, email, and voice. Its AI agents autonomously handle tasks like answering questions, processing refunds, and managing subscriptions for B2B support teams. Designed for enterprises, it reduces support costs and scales operations. The platform offers continuous learning and seamless integrations for efficient, action-oriented support.
Delight.ai builds a living understanding of every customer—who they are, what they love, and what they need next. This AI agent platform enables businesses to deliver highly personalized and effective experiences by learning customer needs.
Pricing
Decagon AI
Enterprise
Delight AI
Enterprise
Plans & pricing
Decagon AI
—
Delight AI
E-commerce Integration: Free, Branded AI Concierge: Custom
Free trial
Decagon AI
—
Delight AI
No
Audience
Decagon AI
B2B
Delight AI
b2b
Platforms
Decagon AI
—
Delight AI
Web, Ios, Android, Api
API
Decagon AI
—
Delight AI
Yes
Open Source
Decagon AI
—
Delight AI
Open Source
Integrations
Decagon AI
—
Delight AI
Hubspot crm, Intercom, Salesforce, Zendesk, Zoho crm, Sms, Email, Voice, In-app chat, Web messaging platforms, Social messaging platforms, Whatsapp
Categories
Decagon AI
Support, AI Agents
Delight AI
Chatbots, Support
Popularity
Decagon AI
Moderate
Delight AI
Very High
Description
Decagon AI
Decagon AI is an enterprise platform leveraging LLMs to automate customer service across chat, email, and voice. Its AI agents autonomously handle tasks like answering questions, processing refunds, and managing subscriptions for B2B support teams. Designed for enterprises, it reduces support costs and scales operations. The platform offers continuous learning and seamless integrations for efficient, action-oriented support.
Delight AI
Delight.ai builds a living understanding of every customer—who they are, what they love, and what they need next. This AI agent platform enables businesses to deliver highly personalized and effective experiences by learning customer needs.
Features
Decagon AI
Agent Operating Procedures (AOPs)
No-Code Agent Builder
Multi-Channel Environments
Seamless Integrations
Delight AI
AI Agent Platform
Living Customer Understanding
Personalized Experiences
Omnichannel AI
Key differentiators
Decagon AI
Delight AI
- Persistent Memory
- Omnichannel Continuity
- Branded AI Concierge
- Trust OS Foundation
Other comparisons
FAQ: Decagon AI vs Delight AI
Decagon AI: Automate enterprise customer service with advanced LLM-powered AI agents.. Delight AI: AI agent platform for living customer understanding.. Both tools take different approaches to address similar needs.
Both are paid tools. Decagon AI is contact and Delight AI is contact.
The best choice between Decagon AI and Delight AI depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Decagon AI is primarily designed for businesses and professionals, while Delight AI is built for individuals.
Decagon AI offers: Agent Operating Procedures (AOPs), No-Code Agent Builder, Multi-Channel Environments, Seamless Integrations. Delight AI offers: AI Agent Platform, Living Customer Understanding, Personalized Experiences, Omnichannel AI.
Based on our data, Delight AI currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
Delight AI is open source, while Decagon AI is proprietary. Open source tools offer more transparency and customization options.
Delight AI offers 12 integrations (hubspot crm, intercom, salesforce, zendesk, zoho crm...) compared to 0 for Decagon AI.