Dialpad
Agentic AI-powered Contact Center & Communications
VS
LangSmith
AI Agent & LLM Observability Platform
Detailed comparison
Criteria
Dialpad
LangSmith
Pricing
Paid
Freemium
Plans & pricing
Standard: $15/mo, Enterprise: Custom
Developer: Free, Team: $39/mo, Enterprise: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web, Ios, Android, Desktop
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
Pagerduty
Categories
AI & ML, information technology & services, Customer intelligence
Dev & Tech, information technology & services, Apps
Popularity
Very High
Very High
Description
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
Pricing
Dialpad
Paid
LangSmith
Freemium
Plans & pricing
Dialpad
Standard: $15/mo, Enterprise: Custom
LangSmith
Developer: Free, Team: $39/mo, Enterprise: Custom
Free trial
Dialpad
Yes
LangSmith
No
Audience
Dialpad
b2b
LangSmith
b2b
Platforms
Dialpad
Web, Ios, Android, Desktop
LangSmith
Web
API
Dialpad
Yes
LangSmith
Yes
Open Source
Dialpad
Proprietary
LangSmith
Proprietary
Integrations
Dialpad
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
LangSmith
Pagerduty
Categories
Dialpad
AI & ML, information technology & services, Customer intelligence
LangSmith
Dev & Tech, information technology & services, Apps
Popularity
Dialpad
Very High
LangSmith
Very High
Description
Dialpad
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
LangSmith
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
Features
Dialpad
Cloud Contact Center
Cloud Phone System
AI-Powered Customer Communications Platform
Dialpad Sell
Dialpad Support
LangSmith
Cost tracking
Online LLM-as-judge and code evals
Tool and agent trajectory monitoring
Webhook and Pagerduty alerts
Message threading for multi-turn chat interactions
Templates for error analysis
Key differentiators
Dialpad
- AI-powered unified communications
- Agentic AI for CX & productivity
- Cloud contact center & phone system
LangSmith
- Complete AI agent & LLM observability
- Real-time tracing, debugging & evals
- Cost, latency & trajectory monitoring
Other comparisons
FAQ: Dialpad vs LangSmith
Dialpad: Agentic AI-powered Contact Center & Communications. LangSmith: AI Agent & LLM Observability Platform. Both tools take different approaches to address similar needs.
LangSmith offers a freemium plan, while Dialpad is a paid tool.
The best choice between Dialpad and LangSmith depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Dialpad offers: Cloud Contact Center, Cloud Phone System, AI-Powered Customer Communications Platform, Dialpad Sell. LangSmith offers: Cost tracking, Online LLM-as-judge and code evals, Tool and agent trajectory monitoring, Webhook and Pagerduty alerts.
Based on our data, LangSmith currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.