Elastic
The Search AI Company.
VS
Nextiva
AI Customer Experience Management Platform
Detailed comparison
Criteria
Elastic
Nextiva
Pricing
Freemium
Freemium
Plans & pricing
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web, Api, Cli
Web, Ios, Android, Desktop
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
—
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
Categories
SEO, Data Science
Support, Chatbots
Popularity
Very High
Very High
Description
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Pricing
Elastic
Freemium
Nextiva
Freemium
Plans & pricing
Elastic
Free (Elastic AutoOps): Free, Platinum: Custom, Enterprise: Custom
Nextiva
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Free trial
Elastic
Yes
Nextiva
Yes
Audience
Elastic
b2b
Nextiva
b2b
Platforms
Elastic
Web, Api, Cli
Nextiva
Web, Ios, Android, Desktop
API
Elastic
Yes
Nextiva
Yes
Open Source
Elastic
Proprietary
Nextiva
Proprietary
Integrations
Elastic
—
Nextiva
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
Categories
Elastic
SEO, Data Science
Nextiva
Support, Chatbots
Popularity
Elastic
Very High
Nextiva
Very High
Description
Elastic
Elastic provides The Elasticsearch Platform, designed to power insights and outcomes for enterprises. It enables users to see into their data and find...
Nextiva
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Features
Elastic
Elastic AutoOps, now free for all Elastic users
GPU-accelerated vector database for 12x faster indexing (technical preview)
Elastic Workflows for rules-based and agentic automation (technical preview)
ES|QL as a multidimensional analytical engine with advanced time-series functions
AI-driven Streams for automated log parsing and event surfacing in observability
Nextiva
XBert AI Employee for customer conversations
Omnichannel Contact Center
Business Phone Service
AI Receptionist (24/7 call handling)
Agent Assist for real-time guidance
Unified Customer Inbox (Email, Live Chat, Messenger)
Key differentiators
Elastic
- Unified platform for search, observability, security
- AI-driven insights & GPU-accelerated vector DB
- Powerful ES|QL analytical engine
Nextiva
- Unified CXM & Business Communications
- AI-powered Customer Conversations
- Comprehensive UCaaS platform
Other comparisons
FAQ: Elastic vs Nextiva
Elastic: The Search AI Company.. Nextiva: AI Customer Experience Management Platform. Both tools take different approaches to address similar needs.
Both offer a free or freemium plan. Elastic is freemium and Nextiva is freemium.
The best choice between Elastic and Nextiva depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Elastic offers: Elastic AutoOps, now free for all Elastic users, GPU-accelerated vector database for 12x faster indexing (technical preview), Elastic Workflows for rules-based and agentic automation (technical preview), ES|QL as a multidimensional analytical engine with advanced time-series functions. Nextiva offers: XBert AI Employee for customer conversations, Omnichannel Contact Center, Business Phone Service, AI Receptionist (24/7 call handling).
Based on our data, Elastic currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.