Fin by Intercom
The #1 AI Agent for customer service
VS
Glean
Work AI that Works | Agents, Assistant & Search
Detailed comparison
Criteria
Fin by Intercom
Glean
Pricing
Paid
Enterprise
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Enterprise: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Integrations
Zendesk, Salesforce, Hubspot
Slack
Categories
Communication, information technology & services, Customer support
Specialized Technologies, information technology & services, Search engine
Popularity
Very High
Very High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!
Pricing
Fin by Intercom
Paid
Glean
Enterprise
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Glean
Enterprise: Custom
Free trial
Fin by Intercom
Yes
Glean
No
Audience
Fin by Intercom
b2b
Glean
b2b
Platforms
Fin by Intercom
Web
Glean
Web
API
Fin by Intercom
Yes
Glean
No
Open Source
Fin by Intercom
Proprietary
Glean
Proprietary
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
Glean
Slack
Categories
Fin by Intercom
Communication, information technology & services, Customer support
Glean
Specialized Technologies, information technology & services, Search engine
Popularity
Fin by Intercom
Very High
Glean
Very High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Glean
Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Glean
Enterprise AI Search
Personal AI Assistant
AI Agentic Engine
Enterprise Graph & Data Connectors
Hybrid Search
Seamless Workplace Integrations (e.g., Slack, Microsoft)
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Glean
- Work AI platform for enterprise data
- Enterprise AI Search & Personal Assistant
- AI Agentic Engine for automation
Other comparisons
FAQ: Fin by Intercom vs Glean
Fin by Intercom: The #1 AI Agent for customer service. Glean: Work AI that Works | Agents, Assistant & Search. Both tools take different approaches to address similar needs.
Both are paid tools. Fin by Intercom is paid and Glean is contact.
The best choice between Fin by Intercom and Glean depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. Glean offers: Enterprise AI Search, Personal AI Assistant, AI Agentic Engine, Enterprise Graph & Data Connectors.
Based on our data, Glean currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.