Fin by Intercom
The #1 AI Agent for customer service
VS
Userlens
The smarter way to build products.
Detailed comparison
Criteria
Fin by Intercom
Userlens
Pricing
Paid
Freemium
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
—
Free trial
Yes
—
Audience
b2b
b2b
Platforms
Web
—
API
Yes
—
Open Source
Proprietary
—
Integrations
Zendesk, Salesforce, Hubspot
—
Categories
Support, Chatbots
Transcription, information technology & services, Specialized Technologies
Popularity
Very High
High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Userlens provides advanced product analytics and user session replays to help product teams understand user behavior, identify pain points, and optimi...
Pricing
Fin by Intercom
Paid
Userlens
Freemium
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Userlens
—
Free trial
Fin by Intercom
Yes
Userlens
—
Audience
Fin by Intercom
b2b
Userlens
b2b
Platforms
Fin by Intercom
Web
Userlens
—
API
Fin by Intercom
Yes
Userlens
—
Open Source
Fin by Intercom
Proprietary
Userlens
—
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
Userlens
—
Categories
Fin by Intercom
Support, Chatbots
Userlens
Transcription, information technology & services, Specialized Technologies
Popularity
Fin by Intercom
Very High
Userlens
High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Userlens
Userlens provides advanced product analytics and user session replays to help product teams understand user behavior, identify pain points, and optimi...
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Userlens
Session Replays
Heatmaps
Funnel Analysis
User Journey Maps
Event Tracking
User Segmentation
A/B Testing
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Userlens
Other comparisons
FAQ: Fin by Intercom vs Userlens
Fin by Intercom: The #1 AI Agent for customer service. Userlens: The smarter way to build products.. Both tools take different approaches to address similar needs.
Userlens offers a freemium plan, while Fin by Intercom is a paid tool.
The best choice between Fin by Intercom and Userlens depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. Userlens offers: Session Replays, Heatmaps, Funnel Analysis, User Journey Maps.
Based on our data, Fin by Intercom currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.