Medallia
The Experience Management Software Platform
VS
Userlens
The smarter way to build products.
Detailed comparison
Criteria
Medallia
Userlens
Pricing
Enterprise
Freemium
Plans & pricing
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
—
Free trial
No
—
Audience
b2b
b2b
Platforms
Web, Ios, Android
—
API
Yes
—
Open Source
Proprietary
—
Categories
Support, SEO
Transcription, information technology & services, Specialized Technologies
Popularity
Very High
High
Description
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Userlens provides advanced product analytics and user session replays to help product teams understand user behavior, identify pain points, and optimi...
Pricing
Medallia
Enterprise
Userlens
Freemium
Plans & pricing
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Userlens
—
Free trial
Medallia
No
Userlens
—
Audience
Medallia
b2b
Userlens
b2b
Platforms
Medallia
Web, Ios, Android
Userlens
—
API
Medallia
Yes
Userlens
—
Open Source
Medallia
Proprietary
Userlens
—
Categories
Medallia
Support, SEO
Userlens
Transcription, information technology & services, Specialized Technologies
Popularity
Medallia
Very High
Userlens
High
Description
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Userlens
Userlens provides advanced product analytics and user session replays to help product teams understand user behavior, identify pain points, and optimi...
Features
Medallia
Cross-System Data Sharing
Enterprise-Grade Security
Localized Expertise
Customer and Employee Experience Management
Actionable Insights
World-Class Service
Userlens
Session Replays
Heatmaps
Funnel Analysis
User Journey Maps
Event Tracking
User Segmentation
A/B Testing
Key differentiators
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Userlens
Other comparisons
FAQ: Medallia vs Userlens
Medallia: The Experience Management Software Platform. Userlens: The smarter way to build products.. Both tools take different approaches to address similar needs.
Userlens offers a freemium plan, while Medallia is a contact tool.
The best choice between Medallia and Userlens depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management. Userlens offers: Session Replays, Heatmaps, Funnel Analysis, User Journey Maps.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.