Fin by Intercom
The #1 AI Agent for customer service
VS
Workato
Enterprise MCP for Agentic AI, built on the #1 iPaaS.
Detailed comparison
Criteria
Fin by Intercom
Workato
Pricing
Paid
Enterprise
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Enterprise: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Zendesk, Salesforce, Hubspot
—
Categories
Support, Chatbots
AI Agents, Dev Tools
Popularity
Very High
Very High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Workato is an enterprise-grade integration platform as a service (iPaaS) that provides Enterprise MCP servers to connect AI agents to over 1,400 busin...
Pricing
Fin by Intercom
Paid
Workato
Enterprise
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Workato
Enterprise: Custom
Free trial
Fin by Intercom
Yes
Workato
Yes
Audience
Fin by Intercom
b2b
Workato
b2b
Platforms
Fin by Intercom
Web
Workato
Web
API
Fin by Intercom
Yes
Workato
Yes
Open Source
Fin by Intercom
Proprietary
Workato
Proprietary
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
Workato
—
Categories
Fin by Intercom
Support, Chatbots
Workato
AI Agents, Dev Tools
Popularity
Fin by Intercom
Very High
Workato
Very High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Workato
Workato is an enterprise-grade integration platform as a service (iPaaS) that provides Enterprise MCP servers to connect AI agents to over 1,400 busin...
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Workato
Universal Connectivity
Security & Governance
Data Orchestration
AI Workflows
MCP Gateway
API Management
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Workato
- Enterprise-grade iPaaS for AI workflows
- Universal connectivity (1,400+ apps)
- Secure, scalable agentic AI automation
Other comparisons
FAQ: Fin by Intercom vs Workato
Fin by Intercom: The #1 AI Agent for customer service. Workato: Enterprise MCP for Agentic AI, built on the #1 iPaaS.. Both tools take different approaches to address similar needs.
Both are paid tools. Fin by Intercom is paid and Workato is contact.
The best choice between Fin by Intercom and Workato depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. Workato offers: Universal Connectivity, Security & Governance, Data Orchestration, AI Workflows.
Based on our data, Fin by Intercom currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.