Grok
AI assistant by xAI for chat, creation, and real-time answers.
VS
NICE CXone
AI Customer Service Automation Solutions
Detailed comparison
Criteria
Grok
NICE CXone
Pricing
Freemium
Paid
Plans & pricing
Basic (Standalone): Free, SuperGrok (Standalone): $30/mo, SuperGrok Heavy (Standalone): $300/mo, X Premium (Grok Access): $8/mo, X Premium+ (Grok Access): $40/mo, Grok Business (SuperGrok): $30/mo, Grok Business (SuperGrok Heavy): $300/mo, Enterprise: Custom
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
No
No
Audience
b2c
b2b
Platforms
Web
Web
API
No
Yes
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Chatting
Communication, information technology & services, Customer engagement
Popularity
Very High
Very High
Description
Grok is an AI assistant built by xAI. It allows users to chat, create images, and write code. It also provides real-time answers sourced from the web ...
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pricing
Grok
Freemium
NICE CXone
Paid
Plans & pricing
Grok
Basic (Standalone): Free, SuperGrok (Standalone): $30/mo, SuperGrok Heavy (Standalone): $300/mo, X Premium (Grok Access): $8/mo, X Premium+ (Grok Access): $40/mo, Grok Business (SuperGrok): $30/mo, Grok Business (SuperGrok Heavy): $300/mo, Enterprise: Custom
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
Grok
No
NICE CXone
No
Audience
Grok
b2c
NICE CXone
b2b
Platforms
Grok
Web
NICE CXone
Web
API
Grok
No
NICE CXone
Yes
Open Source
Grok
Proprietary
NICE CXone
Proprietary
Categories
Grok
Communication, information technology & services, Chatting
NICE CXone
Communication, information technology & services, Customer engagement
Popularity
Grok
Very High
NICE CXone
Very High
Description
Grok
Grok is an AI assistant built by xAI. It allows users to chat, create images, and write code. It also provides real-time answers sourced from the web ...
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Features
Grok
Chat functionality
Image creation
Code generation
Real-time answers from the web
Real-time answers from X platform
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Key differentiators
Grok
- Real-time answers from X platform
- AI assistant by xAI
- Multimodal AI (text, image, code)
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Other comparisons
FAQ: Grok vs NICE CXone
Grok: AI assistant by xAI for chat, creation, and real-time answers.. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Grok offers a freemium plan, while NICE CXone is a paid tool.
The best choice between Grok and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Grok is primarily designed for individuals, while NICE CXone is built for individuals.
Grok offers: Chat functionality, Image creation, Code generation, Real-time answers from the web. NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration.
Based on our data, Grok currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.