Cognigy
Generative & conversational AI powered customer service agents
VS
Fin by Intercom
The #1 AI Agent for customer service
Detailed comparison
Criteria
Cognigy
Fin by Intercom
Pricing
Freemium
Freemium
Plans & pricing
Free: Free, Custom Enterprise Plans: Custom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
—
Zendesk, Salesforce, Hubspot
Categories
Chatbots, Support
Support, Chatbots
Popularity
Very High
Very High
Description
Cognigy provides generative and conversational AI-powered customer service agents for businesses. Enhance customer interactions and streamline interna...
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Pricing
Cognigy
Freemium
Fin by Intercom
Freemium
Plans & pricing
Cognigy
Free: Free, Custom Enterprise Plans: Custom
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Free trial
Cognigy
No
Fin by Intercom
Yes
Audience
Cognigy
b2b
Fin by Intercom
b2b
Platforms
Cognigy
Web
Fin by Intercom
Web
API
Cognigy
Yes
Fin by Intercom
Yes
Open Source
Cognigy
Proprietary
Fin by Intercom
Proprietary
Integrations
Cognigy
—
Fin by Intercom
Zendesk, Salesforce, Hubspot
Categories
Cognigy
Chatbots, Support
Fin by Intercom
Support, Chatbots
Popularity
Cognigy
Very High
Fin by Intercom
Very High
Description
Cognigy
Cognigy provides generative and conversational AI-powered customer service agents for businesses. Enhance customer interactions and streamline interna...
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Features
Cognigy
AI Agents for Voice
AI Agents for Chat & Messaging
AI-Powered Agent Assist
AI Agents for Sales & Marketing
Contact Center AI Integrations
Fin by Intercom
AI Agent for customer service
Support across channels
Connects to systems you already use
Deep integration with Intercom Suite
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Key differentiators
Cognigy
- Generative & Conversational AI Agents
- Automate & Enhance Customer Interactions
- Streamline Service & Internal Processes
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Other comparisons
FAQ: Cognigy vs Fin by Intercom
Cognigy: Generative & conversational AI powered customer service agents. Fin by Intercom: The #1 AI Agent for customer service. Both tools take different approaches to address similar needs.
Both offer a free or freemium plan. Cognigy is freemium and Fin by Intercom is freemium.
The best choice between Cognigy and Fin by Intercom depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Cognigy offers: AI Agents for Voice, AI Agents for Chat & Messaging, AI-Powered Agent Assist, AI Agents for Sales & Marketing. Fin by Intercom offers: AI Agent for customer service, Support across channels, Connects to systems you already use, Deep integration with Intercom Suite.
Based on our data, Fin by Intercom currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.