Cognigy
Generative & conversational AI powered customer service agents
VS
Medallia
The Experience Management Software Platform
Detailed comparison
Criteria
Cognigy
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Free: Free, Custom Enterprise Plans: Custom
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
No
No
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android
API
Yes
Yes
Open Source
Proprietary
Proprietary
Categories
Chatbots, Support
Support, SEO
Popularity
Very High
Very High
Description
Cognigy provides generative and conversational AI-powered customer service agents for businesses. Enhance customer interactions and streamline interna...
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Pricing
Cognigy
Freemium
Medallia
Enterprise
Plans & pricing
Cognigy
Free: Free, Custom Enterprise Plans: Custom
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Cognigy
No
Medallia
No
Audience
Cognigy
b2b
Medallia
b2b
Platforms
Cognigy
Web
Medallia
Web, Ios, Android
API
Cognigy
Yes
Medallia
Yes
Open Source
Cognigy
Proprietary
Medallia
Proprietary
Categories
Cognigy
Chatbots, Support
Medallia
Support, SEO
Popularity
Cognigy
Very High
Medallia
Very High
Description
Cognigy
Cognigy provides generative and conversational AI-powered customer service agents for businesses. Enhance customer interactions and streamline interna...
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Features
Cognigy
AI Agents for Voice
AI Agents for Chat & Messaging
AI-Powered Agent Assist
AI Agents for Sales & Marketing
Contact Center AI Integrations
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
Key differentiators
Cognigy
- Generative & Conversational AI Agents
- Automate & Enhance Customer Interactions
- Streamline Service & Internal Processes
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: Cognigy vs Medallia
Cognigy: Generative & conversational AI powered customer service agents. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Cognigy offers a freemium plan, while Medallia is a contact tool.
The best choice between Cognigy and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Cognigy offers: AI Agents for Voice, AI Agents for Chat & Messaging, AI-Powered Agent Assist, AI Agents for Sales & Marketing. Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.