Crisp AI
AI for customer service teams - Try for free
VS
Medallia
The Experience Management Software Platform
Popularity
Crisp AI7,232
Medallia8,811
Pricing
FreemiumCrisp AI
EnterpriseMedallia
Features
5
Crisp AI
vs
4
Medallia
Our verdict
If you're on a budget, Crisp AI offers free access.
Medallia offers an API for integration into your workflows.
Detailed comparison
Criteria
Crisp AI
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Free: Free, Pro: $20/mo, Enterprise: Custom
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Ios, Android
API
No
Yes
Open Source
Proprietary
Proprietary
Categories
Support, Chatbots
Support, SEO
Popularity
Very High
Very High
Description
Crisp AI is an AI-powered assistant designed to enhance customer service operations. It helps support agents craft clear, concise, and empathetic responses, aiming to improve efficiency and customer satisfaction. This AI solution is integrated within the Crisp platform and is available to try for free.
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Pricing
Crisp AI
Freemium
Medallia
Enterprise
Plans & pricing
Crisp AI
Free: Free, Pro: $20/mo, Enterprise: Custom
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Crisp AI
Yes
Medallia
No
Audience
Crisp AI
b2b
Medallia
b2b
Platforms
Crisp AI
Web, Ios, Android
Medallia
Web, Ios, Android
API
Crisp AI
No
Medallia
Yes
Open Source
Crisp AI
Proprietary
Medallia
Proprietary
Categories
Crisp AI
Support, Chatbots
Medallia
Support, SEO
Popularity
Crisp AI
Very High
Medallia
Very High
Description
Crisp AI
Crisp AI is an AI-powered assistant designed to enhance customer service operations. It helps support agents craft clear, concise, and empathetic responses, aiming to improve efficiency and customer satisfaction. This AI solution is integrated within the Crisp platform and is available to try for free.
Medallia
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Features
Crisp AI
AI for customer service teams
Helps agents craft responses
Improves efficiency and satisfaction
Integrated within Crisp platform
Free trial available
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
Key differentiators
Crisp AI
- AI-powered response drafting
- Boosts agent efficiency
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: Crisp AI vs Medallia
Crisp AI: AI for customer service teams - Try for free. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Crisp AI offers a freemium plan, while Medallia is a contact tool.
The best choice between Crisp AI and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Crisp AI offers: AI for customer service teams, Helps agents craft responses, Improves efficiency and satisfaction, Integrated within Crisp platform. Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Crisp AI offers a free trial, but Medallia does not.
Crisp AI is available on Web, Ios, Android. Medallia is available on Web, Ios, Android.