Medallia
The Experience Management Software Platform
VS
NICE CXone
AI Customer Service Automation Solutions
Popularity
Medallia8,811
NICE CXone9,200
Pricing
EnterpriseMedallia
PaidNICE CXone
Features
4
Medallia
vs
6
NICE CXone
Detailed comparison
Criteria
Medallia
NICE CXone
Pricing
Enterprise
Paid
Plans & pricing
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
No
No
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Ios, Android, Desktop, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
—
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Support, SEO
Support, Chatbots
Popularity
Very High
Very High
Description
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Pricing
Medallia
Enterprise
NICE CXone
Paid
Plans & pricing
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
NICE CXone
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
Medallia
No
NICE CXone
No
Audience
Medallia
b2b
NICE CXone
b2b
Platforms
Medallia
Web, Ios, Android
NICE CXone
Web, Ios, Android, Desktop, Api
API
Medallia
Yes
NICE CXone
Yes
Open Source
Medallia
Proprietary
NICE CXone
Proprietary
Integrations
Medallia
—
NICE CXone
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Medallia
Support, SEO
NICE CXone
Support, Chatbots
Popularity
Medallia
Very High
NICE CXone
Very High
Description
Medallia
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Features
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
NICE CXone
Integrations
Cloud Architecture
Agent Workspace
Engagement Orchestration
Workforce Empowerment
Agentic Experience Automation
Key differentiators
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
NICE CXone
- Comprehensive AI-Powered CX Platform
- Industry-Leading AI and Analytics
- Robust Workforce Engagement Management
- True Omnichannel Engagement
- Scalability and Reliability
Other comparisons
FAQ: Medallia vs NICE CXone
Medallia: The Experience Management Software Platform. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Both are paid tools. Medallia is contact and NICE CXone is paid.
The best choice between Medallia and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise. NICE CXone offers: Integrations, Cloud Architecture, Agent Workspace, Engagement Orchestration.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
NICE CXone offers 20 integrations (salesforce, zendesk, freshdesk, microsoft-dynamics, sugarsell...) compared to 0 for Medallia.
Medallia is available on Web, Ios, Android. NICE CXone is available on Web, Ios, Android, Desktop, Api.