Dialpad
Agentic AI-powered Contact Center & Communications
VS
Pipedrive
Sales CRM & Pipeline Management Software
Detailed comparison
Criteria
Dialpad
Pipedrive
Pricing
Paid
Paid
Plans & pricing
Standard: $15/mo, Enterprise: Custom
Lite: $14/mo, Growth: $39/mo, Premium: $49/mo, Ultimate: $79/mo, Enterprise: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web, Ios, Android, Desktop
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Integrations
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
—
Categories
AI & ML, information technology & services, Customer intelligence
Marketing & Sales, information technology & services, Sales
Popularity
Very High
Very High
Description
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
Pipedrive is the easy-to-use, #1 user-rated CRM tool designed to help businesses get more qualified leads and grow their sales. It offers visual sales...
Pricing
Dialpad
Paid
Pipedrive
Paid
Plans & pricing
Dialpad
Standard: $15/mo, Enterprise: Custom
Pipedrive
Lite: $14/mo, Growth: $39/mo, Premium: $49/mo, Ultimate: $79/mo, Enterprise: Custom
Free trial
Dialpad
Yes
Pipedrive
Yes
Audience
Dialpad
b2b
Pipedrive
b2b
Platforms
Dialpad
Web, Ios, Android, Desktop
Pipedrive
Web
API
Dialpad
Yes
Pipedrive
No
Open Source
Dialpad
Proprietary
Pipedrive
Proprietary
Integrations
Dialpad
Salesforce, Google workspace, Microsoft 365, Slack, Zendesk
Pipedrive
—
Categories
Dialpad
AI & ML, information technology & services, Customer intelligence
Pipedrive
Marketing & Sales, information technology & services, Sales
Popularity
Dialpad
Very High
Pipedrive
Very High
Description
Dialpad
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It is built to transform customer experience at sc...
Pipedrive
Pipedrive is the easy-to-use, #1 user-rated CRM tool designed to help businesses get more qualified leads and grow their sales. It offers visual sales...
Features
Dialpad
Cloud Contact Center
Cloud Phone System
AI-Powered Customer Communications Platform
Dialpad Sell
Dialpad Support
Pipedrive
Sales Pipeline Management
Sales Automation
Reporting & Analytics
AI Sales Assistant
Team Collaboration
Integrations
Key differentiators
Dialpad
- AI-powered unified communications
- Agentic AI for CX & productivity
- Cloud contact center & phone system
Pipedrive
- Easy-to-use, top-rated CRM
- Visual sales pipelines
- AI-powered sales assistant
Other comparisons
FAQ: Dialpad vs Pipedrive
Dialpad: Agentic AI-powered Contact Center & Communications. Pipedrive: Sales CRM & Pipeline Management Software. Both tools take different approaches to address similar needs.
Both are paid tools. Dialpad is paid and Pipedrive is paid.
The best choice between Dialpad and Pipedrive depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Dialpad offers: Cloud Contact Center, Cloud Phone System, AI-Powered Customer Communications Platform, Dialpad Sell. Pipedrive offers: Sales Pipeline Management, Sales Automation, Reporting & Analytics, AI Sales Assistant.
Based on our data, Pipedrive currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.