Fin by Intercom
The #1 AI Agent for customer service
VS
Nextiva
AI Customer Experience Management Platform
Detailed comparison
Criteria
Fin by Intercom
Nextiva
Pricing
Paid
Freemium
Plans & pricing
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Free trial
Yes
Yes
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android, Desktop
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Zendesk, Salesforce, Hubspot
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
Categories
Support, Chatbots
Support, Chatbots
Popularity
Very High
Very High
Description
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Pricing
Fin by Intercom
Paid
Nextiva
Freemium
Plans & pricing
Fin by Intercom
Helpdesk Seat: $29/mo, Outcome-based: $0.99/mo, Enterprise/Custom: Custom
Nextiva
Digital: $25/mo, Core: $23/mo, Engage: $50/mo, Power Suite CX: $75/mo, Essential (Enterprise): $129/mo, Professional (Enterprise): $159/mo, Premium (Enterprise): $199/mo, Enterprise Packages: Custom
Free trial
Fin by Intercom
Yes
Nextiva
Yes
Audience
Fin by Intercom
b2b
Nextiva
b2b
Platforms
Fin by Intercom
Web
Nextiva
Web, Ios, Android, Desktop
API
Fin by Intercom
Yes
Nextiva
Yes
Open Source
Fin by Intercom
Proprietary
Nextiva
Proprietary
Integrations
Fin by Intercom
Zendesk, Salesforce, Hubspot
Nextiva
Salesforce, Microsoft_teams, Outlook, Hubspot, Zendesk, Zapier
Categories
Fin by Intercom
Support, Chatbots
Nextiva
Support, Chatbots
Popularity
Fin by Intercom
Very High
Nextiva
Very High
Description
Fin by Intercom
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Age...
Nextiva
Nextiva is an AI customer experience management platform designed to optimize every customer journey. It provides a unified solution encompassing busi...
Features
Fin by Intercom
Support across channels: voice, email, live chat, social, and more
Connects to systems you already use
Deep integration with Intercom Suite and next-gen Helpdesk
Dedicated integration for Zendesk
Dedicated integration for Salesforce
Dedicated integration for HubSpot
Nextiva
XBert AI Employee for customer conversations
Omnichannel Contact Center
Business Phone Service
AI Receptionist (24/7 call handling)
Agent Assist for real-time guidance
Unified Customer Inbox (Email, Live Chat, Messenger)
Key differentiators
Fin by Intercom
- Highest-performing AI agent
- Resolves complex customer queries
Nextiva
- Unified CXM & Business Communications
- AI-powered Customer Conversations
- Comprehensive UCaaS platform
Other comparisons
FAQ: Fin by Intercom vs Nextiva
Fin by Intercom: The #1 AI Agent for customer service. Nextiva: AI Customer Experience Management Platform. Both tools take different approaches to address similar needs.
Nextiva offers a freemium plan, while Fin by Intercom is a paid tool.
The best choice between Fin by Intercom and Nextiva depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Fin by Intercom offers: Support across channels: voice, email, live chat, social, and more, Connects to systems you already use, Deep integration with Intercom Suite and next-gen Helpdesk, Dedicated integration for Zendesk. Nextiva offers: XBert AI Employee for customer conversations, Omnichannel Contact Center, Business Phone Service, AI Receptionist (24/7 call handling).
Based on our data, Fin by Intercom currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.