Nextiva
AI Customer Experience
VS
NICE CXone
AI Customer Service Automation Solutions
Popularity
Nextiva8,200
NICE CXone9,200
Pricing
FreemiumNextiva
PaidNICE CXone
Features
6
Nextiva
vs
6
NICE CXone
Our verdict
If you're on a budget, Nextiva offers free access.
Detailed comparison
Criteria
Nextiva
NICE CXone
Pricing
Freemium
Paid
Plans & pricing
Starter: $15/mo, Core: $23/mo, Connect: $25/mo
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
No
No
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android, Desktop, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Zapier
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Support, Chatbots
Support, Chatbots
Popularity
Very High
Very High
Description
Nextiva is a customer experience platform that optimizes every customer journey with business phone, contact center, AI receptionist, and unified CX. It offers features like XBert AI employee for customer conversations and agent assist for real-time guidance. Nextiva provides a unified customer inbox for efficient conversation management across all channels. The platform is designed for businesses of any size.
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Pricing
Nextiva
Freemium
NICE CXone
Paid
Plans & pricing
Nextiva
Starter: $15/mo, Core: $23/mo, Connect: $25/mo
NICE CXone
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
Nextiva
No
NICE CXone
No
Audience
Nextiva
b2b
NICE CXone
b2b
Platforms
Nextiva
Web
NICE CXone
Web, Ios, Android, Desktop, Api
API
Nextiva
Yes
NICE CXone
Yes
Open Source
Nextiva
Proprietary
NICE CXone
Proprietary
Integrations
Nextiva
Zapier
NICE CXone
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Nextiva
Support, Chatbots
NICE CXone
Support, Chatbots
Popularity
Nextiva
Very High
NICE CXone
Very High
Description
Nextiva
Nextiva is a customer experience platform that optimizes every customer journey with business phone, contact center, AI receptionist, and unified CX. It offers features like XBert AI employee for customer conversations and agent assist for real-time guidance. Nextiva provides a unified customer inbox for efficient conversation management across all channels. The platform is designed for businesses of any size.
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Features
Nextiva
XBert AI Employee for customer conversations
Contact Center Omnichannel customer experience platform
Business Phone Phone service for any size business
AI Receptionist Handle incoming calls 24/7
Agent Assist Real-time agent guidance
Unified Customer Inbox
NICE CXone
Integrations
Cloud Architecture
Agent Workspace
Engagement Orchestration
Workforce Empowerment
Agentic Experience Automation
Key differentiators
Nextiva
- AI-powered customer experience
- Unified communication and contact center
- 24/7 AI receptionist
NICE CXone
- Comprehensive AI-Powered CX Platform
- Industry-Leading AI and Analytics
- Robust Workforce Engagement Management
- True Omnichannel Engagement
- Scalability and Reliability
Other comparisons
FAQ: Nextiva vs NICE CXone
Nextiva: AI Customer Experience. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Nextiva offers a freemium plan, while NICE CXone is a paid tool.
The best choice between Nextiva and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Nextiva offers: XBert AI Employee for customer conversations, Contact Center Omnichannel customer experience platform, Business Phone Phone service for any size business, AI Receptionist Handle incoming calls 24/7. NICE CXone offers: Integrations, Cloud Architecture, Agent Workspace, Engagement Orchestration.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
NICE CXone offers 20 integrations (salesforce, zendesk, freshdesk, microsoft-dynamics, sugarsell...) compared to 1 for Nextiva.
Nextiva is available on Web. NICE CXone is available on Web, Ios, Android, Desktop, Api.