LangSmith
AI Agent & LLM Observability Platform
VS
NICE CXone
AI Customer Service Automation Solutions
Detailed comparison
Criteria
LangSmith
NICE CXone
Pricing
Freemium
Paid
Plans & pricing
Developer: Free, Team: $39/mo, Enterprise: Custom
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
No
No
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Pagerduty
—
Categories
Dev & Tech, information technology & services, Apps
Communication, information technology & services, Customer engagement
Popularity
Very High
Very High
Description
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pricing
LangSmith
Freemium
NICE CXone
Paid
Plans & pricing
LangSmith
Developer: Free, Team: $39/mo, Enterprise: Custom
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
LangSmith
No
NICE CXone
No
Audience
LangSmith
b2b
NICE CXone
b2b
Platforms
LangSmith
Web
NICE CXone
Web
API
LangSmith
Yes
NICE CXone
Yes
Open Source
LangSmith
Proprietary
NICE CXone
Proprietary
Integrations
LangSmith
Pagerduty
NICE CXone
—
Categories
LangSmith
Dev & Tech, information technology & services, Apps
NICE CXone
Communication, information technology & services, Customer engagement
Popularity
LangSmith
Very High
NICE CXone
Very High
Description
LangSmith
LangSmith is a complete AI agent and LLM observability platform. It offers tracing and real-time monitoring to help developers debug agents, find fail...
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Features
LangSmith
Cost tracking
Online LLM-as-judge and code evals
Tool and agent trajectory monitoring
Webhook and Pagerduty alerts
Message threading for multi-turn chat interactions
Templates for error analysis
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Key differentiators
LangSmith
- Complete AI agent & LLM observability
- Real-time tracing, debugging & evals
- Cost, latency & trajectory monitoring
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Other comparisons
FAQ: LangSmith vs NICE CXone
LangSmith: AI Agent & LLM Observability Platform. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
LangSmith offers a freemium plan, while NICE CXone is a paid tool.
The best choice between LangSmith and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
LangSmith offers: Cost tracking, Online LLM-as-judge and code evals, Tool and agent trajectory monitoring, Webhook and Pagerduty alerts. NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration.
Based on our data, LangSmith currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.