LiveX AI
Autonomous AI agents for enterprise customer experience
VS
NICE CXone
AI Customer Service Automation Solutions
Detailed comparison
Criteria
LiveX AI
NICE CXone
Pricing
Enterprise
Paid
Plans & pricing
—
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
—
No
Audience
b2b
b2b
Platforms
—
Web
API
—
Yes
Open Source
—
Proprietary
Categories
Communication, information technology & services, Customer engagement
Communication, information technology & services, Customer engagement
Popularity
High
Very High
Description
LiveX AI builds sophisticated autonomous AI agents designed to handle customer support, sales, and operational tasks with human-level reasoning and de...
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pricing
LiveX AI
Enterprise
NICE CXone
Paid
Plans & pricing
LiveX AI
—
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
LiveX AI
—
NICE CXone
No
Audience
LiveX AI
b2b
NICE CXone
b2b
Platforms
LiveX AI
—
NICE CXone
Web
API
LiveX AI
—
NICE CXone
Yes
Open Source
LiveX AI
—
NICE CXone
Proprietary
Categories
LiveX AI
Communication, information technology & services, Customer engagement
NICE CXone
Communication, information technology & services, Customer engagement
Popularity
LiveX AI
High
NICE CXone
Very High
Description
LiveX AI
LiveX AI builds sophisticated autonomous AI agents designed to handle customer support, sales, and operational tasks with human-level reasoning and de...
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Features
LiveX AI
Autonomous problem-solving
Omni-channel support (Web, Mobile, Social)
Enterprise CRM integrations
Personalized customer interactions
Human-in-the-loop handovers
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Key differentiators
LiveX AI
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Other comparisons
FAQ: LiveX AI vs NICE CXone
LiveX AI: Autonomous AI agents for enterprise customer experience. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Both are paid tools. LiveX AI is contact and NICE CXone is paid.
The best choice between LiveX AI and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
LiveX AI offers: Autonomous problem-solving, Omni-channel support (Web, Mobile, Social), Enterprise CRM integrations, Personalized customer interactions. NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.