Medallia
The Experience Management Software Platform
VS
Smith.ai
24/7 AI Receptionists & Live Human Agents
Popularity
Medallia8,811
Smith.ai8,753
Pricing
EnterpriseMedallia
FreemiumSmith.ai
Features
4
Medallia
vs
5
Smith.ai
Our verdict
If you're on a budget, Smith.ai offers free access.
Detailed comparison
Criteria
Medallia
Smith.ai
Pricing
Enterprise
Freemium
Plans & pricing
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Starter: $300/mo, Growing Teams: $810/mo, Enterprise: Custom
Free trial
No
No
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
—
Salesforce, Hubspot, Activecampaign, Clio, Pipedrive, Zoho, Lawmatics, Leadconnector, Close-crm, Actionstep, Casepeer, Calendly, Acuity-scheduling, Google-calendar, Oncehub, Jane, Mailchimp, Slack, Microsoft-teams, Zapier
Categories
Support, SEO
Chatbots, Support
Popularity
Very High
Very High
Description
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Smith.ai provides 24/7 AI agents and live North American receptionists to capture and convert more leads. They offer call answering, lead intake, and appointment scheduling for small businesses, with setup in minutes. Since 2015, they have focused on helping businesses scale and obsess over their customers.
Pricing
Medallia
Enterprise
Smith.ai
Freemium
Plans & pricing
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Smith.ai
Starter: $300/mo, Growing Teams: $810/mo, Enterprise: Custom
Free trial
Medallia
No
Smith.ai
No
Audience
Medallia
b2b
Smith.ai
b2b
Platforms
Medallia
Web, Ios, Android
Smith.ai
Web, Api
API
Medallia
Yes
Smith.ai
Yes
Open Source
Medallia
Proprietary
Smith.ai
Proprietary
Integrations
Medallia
—
Smith.ai
Salesforce, Hubspot, Activecampaign, Clio, Pipedrive, Zoho, Lawmatics, Leadconnector, Close-crm, Actionstep, Casepeer, Calendly, Acuity-scheduling, Google-calendar, Oncehub, Jane, Mailchimp, Slack, Microsoft-teams, Zapier
Categories
Medallia
Support, SEO
Smith.ai
Chatbots, Support
Popularity
Medallia
Very High
Smith.ai
Very High
Description
Medallia
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Smith.ai
Smith.ai provides 24/7 AI agents and live North American receptionists to capture and convert more leads. They offer call answering, lead intake, and appointment scheduling for small businesses, with setup in minutes. Since 2015, they have focused on helping businesses scale and obsess over their customers.
Features
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
Smith.ai
AI Agents
Live Human Receptionists
Call Answering
Lead Intake
Appointment Scheduling
Key differentiators
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Smith.ai
- Hybrid AI-Human Model
- 24/7 Availability
- Extensive Integrations
- Lead Qualification & Intake
- Spam Blocking & Bilingual Support
Other comparisons
FAQ: Medallia vs Smith.ai
Medallia: The Experience Management Software Platform. Smith.ai: 24/7 AI Receptionists & Live Human Agents. Both tools take different approaches to address similar needs.
Smith.ai offers a freemium plan, while Medallia is a contact tool.
The best choice between Medallia and Smith.ai depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise. Smith.ai offers: AI Agents, Live Human Receptionists, Call Answering, Lead Intake.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
Smith.ai offers 20 integrations (salesforce, hubspot, activecampaign, clio, pipedrive...) compared to 0 for Medallia.
Medallia is available on Web, Ios, Android. Smith.ai is available on Web, Api.