Medallia
The Experience Management Software Platform
VS
SurveySparrow
AI-Powered Customer Feedback Platform
Detailed comparison
Criteria
Medallia
SurveySparrow
Pricing
Enterprise
Freemium
Plans & pricing
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free: Free, Starter: $15/mo, Business: Custom, Enterprise: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Support, SEO
Support, Marketing
Popularity
Very High
Very High
Description
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.
Pricing
Medallia
Enterprise
SurveySparrow
Freemium
Plans & pricing
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
SurveySparrow
Free: Free, Starter: $15/mo, Business: Custom, Enterprise: Custom
Free trial
Medallia
No
SurveySparrow
Yes
Audience
Medallia
b2b
SurveySparrow
b2b
Platforms
Medallia
Web, Ios, Android
SurveySparrow
Web, Ios, Android
API
Medallia
Yes
SurveySparrow
No
Open Source
Medallia
Proprietary
SurveySparrow
Proprietary
Categories
Medallia
Support, SEO
SurveySparrow
Support, Marketing
Popularity
Medallia
Very High
SurveySparrow
Very High
Description
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
SurveySparrow
AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.
Features
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
SurveySparrow
AI-Powered CX Analysis
Customer Feedback Management
Ticketing for Service Recovery
Workflow Automation
Integrations
Key differentiators
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
SurveySparrow
- AI-powered CX analysis
- Omnichannel customer feedback management
- Service recovery with ticketing & automation
Other comparisons
FAQ: Medallia vs SurveySparrow
Medallia: The Experience Management Software Platform. SurveySparrow: AI-Powered Customer Feedback Platform. Both tools take different approaches to address similar needs.
SurveySparrow offers a freemium plan, while Medallia is a contact tool.
The best choice between Medallia and SurveySparrow depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise. SurveySparrow offers: AI-Powered CX Analysis, Customer Feedback Management, Ticketing for Service Recovery, Workflow Automation.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.