NICE CXone
AI Customer Service Automation Solutions
VS
Pega
Enterprise AI decisioning and workflow automation platform
Detailed comparison
Criteria
NICE CXone
Pega
Pricing
Paid
Enterprise
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Pega Platform - Low-code Factory Edition: $35/mo, Pega Platform - Standard Edition: $90/mo, Pega Platform - Enterprise Edition: Custom, Pega Customer Service: Custom, Pega Sales Automation: Custom, Pega Marketing: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Dev & Tech, information technology & services, Workflow automation
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pega is the leading Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automati...
Pricing
NICE CXone
Paid
Pega
Enterprise
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Pega
Pega Platform - Low-code Factory Edition: $35/mo, Pega Platform - Standard Edition: $90/mo, Pega Platform - Enterprise Edition: Custom, Pega Customer Service: Custom, Pega Sales Automation: Custom, Pega Marketing: Custom
Free trial
NICE CXone
No
Pega
Yes
Audience
NICE CXone
b2b
Pega
b2b
Platforms
NICE CXone
Web
Pega
Web, Api
API
NICE CXone
Yes
Pega
Yes
Open Source
NICE CXone
Proprietary
Pega
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Pega
Dev & Tech, information technology & services, Workflow automation
Popularity
NICE CXone
Very High
Pega
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pega
Pega is the leading Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automati...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Pega
Workflow Automation
Predictive AI
Data & Integrations
Security & Compliance
Pega GenAI™
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Pega
- Enterprise AI decisioning & workflow automation
- Build for Change® methodology
- Pega GenAI™ for enhanced capabilities
Other comparisons
FAQ: NICE CXone vs Pega
NICE CXone: AI Customer Service Automation Solutions. Pega: Enterprise AI decisioning and workflow automation platform. Both tools take different approaches to address similar needs.
Both are paid tools. NICE CXone is paid and Pega is contact.
The best choice between NICE CXone and Pega depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Pega offers: Workflow Automation, Predictive AI, Data & Integrations, Security & Compliance.
Based on our data, Pega currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.