NICE CXone
AI Customer Service Automation Solutions
VS
Reply.io
AI Sales Outreach & Cold Email Platform
Detailed comparison
Criteria
NICE CXone
Reply.io
Pricing
Paid
Freemium
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Starter: $59/mo, Professional: $89/mo, Ultimate: $119/mo, Custom: Custom, AI Sales Assistant: $79/mo, Email Warm-up: $29/mo
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Communication, information technology & services, Email outreach
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Reply.io is an AI-powered platform designed to automate sales outreach, find qualified leads, and book more meetings. It offers multichannel campaigns...
Pricing
NICE CXone
Paid
Reply.io
Freemium
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Reply.io
Starter: $59/mo, Professional: $89/mo, Ultimate: $119/mo, Custom: Custom, AI Sales Assistant: $79/mo, Email Warm-up: $29/mo
Free trial
NICE CXone
No
Reply.io
Yes
Audience
NICE CXone
b2b
Reply.io
b2b
Platforms
NICE CXone
Web
Reply.io
Web
API
NICE CXone
Yes
Reply.io
No
Open Source
NICE CXone
Proprietary
Reply.io
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Reply.io
Communication, information technology & services, Email outreach
Popularity
NICE CXone
Very High
Reply.io
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Reply.io
Reply.io is an AI-powered platform designed to automate sales outreach, find qualified leads, and book more meetings. It offers multichannel campaigns...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Reply.io
AI Sales Automation
LinkedIn Automation for Sales
B2B Lead Database (1+ Billion Contacts)
Email Deliverability Toolkit
AI Variables for Personalization
LinkedIn Email Finder & Email Search Extensions
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Reply.io
- AI-powered sales automation
- Multichannel outreach & B2B lead database
- Email deliverability toolkit
Other comparisons
FAQ: NICE CXone vs Reply.io
NICE CXone: AI Customer Service Automation Solutions. Reply.io: AI Sales Outreach & Cold Email Platform. Both tools take different approaches to address similar needs.
Reply.io offers a freemium plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and Reply.io depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Reply.io offers: AI Sales Automation, LinkedIn Automation for Sales, B2B Lead Database (1+ Billion Contacts), Email Deliverability Toolkit.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.