NICE CXone
AI Customer Service Automation Solutions
VS
Riverside
HD Podcast & Video Software | Free Recording & Editing
Detailed comparison
Criteria
NICE CXone
Riverside
Pricing
Paid
Freemium
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free: Free, Standard: $19/mo, Pro: $29/mo, Teams: $24/mo, Business: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Specialized Technologies, information technology & services, Transcription
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Riverside is your online studio for high-quality podcast and video recording and editing. Powered by AI, built for human conversations. Get started fo...
Pricing
NICE CXone
Paid
Riverside
Freemium
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Riverside
Free: Free, Standard: $19/mo, Pro: $29/mo, Teams: $24/mo, Business: Custom
Free trial
NICE CXone
No
Riverside
Yes
Audience
NICE CXone
b2b
Riverside
b2b
Platforms
NICE CXone
Web
Riverside
Web, Ios, Android
API
NICE CXone
Yes
Riverside
No
Open Source
NICE CXone
Proprietary
Riverside
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Riverside
Specialized Technologies, information technology & services, Transcription
Popularity
NICE CXone
Very High
Riverside
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Riverside
Riverside is your online studio for high-quality podcast and video recording and editing. Powered by AI, built for human conversations. Get started fo...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Riverside
Editing AI, text-based video editor.
Live Streaming For livestreams in full HD.
Webinars Host, record, and repurpose.
Hosting Podcast publishing and analytics.
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Riverside
- AI-powered high-quality recording & editing
- Text-based video editor
- Integrated live streaming & podcast hosting
Other comparisons
FAQ: NICE CXone vs Riverside
NICE CXone: AI Customer Service Automation Solutions. Riverside: HD Podcast & Video Software | Free Recording & Editing. Both tools take different approaches to address similar needs.
Riverside offers a freemium plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and Riverside depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Riverside offers: Editing AI, text-based video editor., Live Streaming For livestreams in full HD., Webinars Host, record, and repurpose., Hosting Podcast publishing and analytics..
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.