NICE CXone
AI Customer Service Automation Solutions
VS
Shavely
Real-time, multilingual group chat for teams and communities.
Detailed comparison
Criteria
NICE CXone
Shavely
Pricing
Paid
Freemium
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
—
Free trial
No
—
Audience
b2b
B2B
Platforms
Web
—
API
Yes
—
Open Source
Proprietary
—
Categories
Communication, information technology & services, Customer engagement
Communication, Dev & Tech, AI & ML, Operations, Productivity
Popularity
Very High
Low
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Shavely is a mobile group chat designed for multilingual teams and communities. It automatically translates messages into each user's language in real...
Pricing
NICE CXone
Paid
Shavely
Freemium
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Shavely
—
Free trial
NICE CXone
No
Shavely
—
Audience
NICE CXone
b2b
Shavely
B2B
Platforms
NICE CXone
Web
Shavely
—
API
NICE CXone
Yes
Shavely
—
Open Source
NICE CXone
Proprietary
Shavely
—
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Shavely
Communication, Dev & Tech, AI & ML, Operations, Productivity
Popularity
NICE CXone
Very High
Shavely
Low
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Shavely
Shavely is a mobile group chat designed for multilingual teams and communities. It automatically translates messages into each user's language in real...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Shavely
Mobile group chat functionality
Automatic real-time message translation
Support for 29 languages
Displays original text before animated language transformation
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Shavely
Other comparisons
FAQ: NICE CXone vs Shavely
NICE CXone: AI Customer Service Automation Solutions. Shavely: Real-time, multilingual group chat for teams and communities.. Both tools take different approaches to address similar needs.
Shavely offers a freemium plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and Shavely depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
NICE CXone is primarily designed for individuals, while Shavely is built for businesses and professionals.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Shavely offers: Mobile group chat functionality, Automatic real-time message translation, Support for 29 languages, Displays original text before animated language transformation.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.