NICE CXone
AI Customer Service Automation Solutions
VS
Tableau
The world's leading analytics platform for data visualization and business intelligence.
Popularity
NICE CXone9,200
Tableau9,248
Pricing
PaidNICE CXone
FreemiumTableau
Features
6
NICE CXone
vs
4
Tableau
Our verdict
If you're on a budget, Tableau offers free access.
Detailed comparison
Criteria
NICE CXone
Tableau
Pricing
Paid
Freemium
Plans & pricing
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Tableau Desktop Free Edition: Free, Tableau Public: Free, Viewer (Standard): $15/mo, Explorer (Standard): $42/mo, Creator (Standard): $75/mo, Viewer (Enterprise): $35/mo, Explorer (Enterprise): $70/mo, Creator (Enterprise): $115/mo
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web, Ios, Android, Desktop, Api
Web, Desktop, Mobile, Server, Api, Cli
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Salesforce, Data-cloud, Einstein-1-platform, Tableau-crm, Marketing-cloud, Commerce-cloud, Amazon-redshift, Google-bigquery, Snowflake, Slack, Microsoft-teams, Google-workspace, Microsoft-excel, Oracle-database, R, Python, Hubspot, Airtable, Notion, Zapier
Categories
Support, Chatbots
SEO, Data Science
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Tableau is a comprehensive and flexible analytics platform that harmonizes, manages, and explores data through interactive visualizations. It empowers users to connect to and prepare data from various sources, uncover insights faster, and make data-driven decisions. With integrated AI capabilities and advanced collaboration tools, Tableau transforms raw data into understandable and actionable intelligence.
Pricing
NICE CXone
Paid
Tableau
Freemium
Plans & pricing
NICE CXone
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Tableau
Tableau Desktop Free Edition: Free, Tableau Public: Free, Viewer (Standard): $15/mo, Explorer (Standard): $42/mo, Creator (Standard): $75/mo, Viewer (Enterprise): $35/mo, Explorer (Enterprise): $70/mo, Creator (Enterprise): $115/mo
Free trial
NICE CXone
No
Tableau
Yes
Audience
NICE CXone
b2b
Tableau
b2b
Platforms
NICE CXone
Web, Ios, Android, Desktop, Api
Tableau
Web, Desktop, Mobile, Server, Api, Cli
API
NICE CXone
Yes
Tableau
Yes
Open Source
NICE CXone
Proprietary
Tableau
Proprietary
Integrations
NICE CXone
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Tableau
Salesforce, Data-cloud, Einstein-1-platform, Tableau-crm, Marketing-cloud, Commerce-cloud, Amazon-redshift, Google-bigquery, Snowflake, Slack, Microsoft-teams, Google-workspace, Microsoft-excel, Oracle-database, R, Python, Hubspot, Airtable, Notion, Zapier
Categories
NICE CXone
Support, Chatbots
Tableau
SEO, Data Science
Popularity
NICE CXone
Very High
Tableau
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Tableau
Tableau is a comprehensive and flexible analytics platform that harmonizes, manages, and explores data through interactive visualizations. It empowers users to connect to and prepare data from various sources, uncover insights faster, and make data-driven decisions. With integrated AI capabilities and advanced collaboration tools, Tableau transforms raw data into understandable and actionable intelligence.
Features
NICE CXone
Integrations
Cloud Architecture
Agent Workspace
Engagement Orchestration
Workforce Empowerment
Agentic Experience Automation
Tableau
AI-powered data analysis and natural language interaction
Interactive dashboards and data visualization
Extensive data connectivity and preparation tools
Real-time collaboration and sharing features
Key differentiators
NICE CXone
- Comprehensive AI-Powered CX Platform
- Industry-Leading AI and Analytics
- Robust Workforce Engagement Management
- True Omnichannel Engagement
- Scalability and Reliability
Tableau
- Intuitive visual analytics
- Extensive data connectivity
- Powerful and fast performance
- Strong community and ecosystem
- Flexible deployment and integration
Other comparisons
FAQ: NICE CXone vs Tableau
NICE CXone: AI Customer Service Automation Solutions. Tableau: The world's leading analytics platform for data visualization and business intelligence.. Both tools take different approaches to address similar needs.
Tableau offers a freemium plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and Tableau depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agent Workspace, Engagement Orchestration. Tableau offers: AI-powered data analysis and natural language interaction, Interactive dashboards and data visualization, Extensive data connectivity and preparation tools, Real-time collaboration and sharing features.
Based on our data, Tableau currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Tableau offers a free trial, but NICE CXone does not.
Both offer a similar number of integrations (20).
NICE CXone is available on Web, Ios, Android, Desktop, Api. Tableau is available on Web, Desktop, Mobile, Server, Api, Cli.