NICE CXone
AI Customer Service Automation Solutions
VS
Tray.io
AI-powered iPaaS for low-code automation
Detailed comparison
Criteria
NICE CXone
Tray.io
Pricing
Paid
Enterprise
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Pro: Custom, Team: Custom, Enterprise: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Finance, Business automation
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
An enterprise-grade automation platform that enables teams to connect their entire technology stack and automate complex business processes using a lo...
Pricing
NICE CXone
Paid
Tray.io
Enterprise
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Tray.io
Pro: Custom, Team: Custom, Enterprise: Custom
Free trial
NICE CXone
No
Tray.io
Yes
Audience
NICE CXone
b2b
Tray.io
b2b
Platforms
NICE CXone
Web
Tray.io
Web
API
NICE CXone
Yes
Tray.io
Yes
Open Source
NICE CXone
Proprietary
Tray.io
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Tray.io
Finance, Business automation
Popularity
NICE CXone
Very High
Tray.io
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Tray.io
An enterprise-grade automation platform that enables teams to connect their entire technology stack and automate complex business processes using a lo...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Tray.io
Visual workflow builder
Over 600 pre-built app connectors
Tray Universal Connector for any HTTP API
Merlin AI for natural language automation building
Enterprise-grade security and governance
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Tray.io
- Enterprise-grade low-code automation
- 600+ pre-built connectors & universal API
- AI-powered workflow building (Merlin AI)
Other comparisons
FAQ: NICE CXone vs Tray.io
NICE CXone: AI Customer Service Automation Solutions. Tray.io: AI-powered iPaaS for low-code automation. Both tools take different approaches to address similar needs.
Both are paid tools. NICE CXone is paid and Tray.io is contact.
The best choice between NICE CXone and Tray.io depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Tray.io offers: Visual workflow builder, Over 600 pre-built app connectors, Tray Universal Connector for any HTTP API, Merlin AI for natural language automation building.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.