Chatwoot
The open-source alternative to Intercom, Zendesk, and Drift
VS
Medallia
The Experience Management Software Platform
Detailed comparison
Criteria
Chatwoot
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
—
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
—
No
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Ios, Android
API
No
Yes
Open Source
Open Source
Proprietary
Categories
Support, Chatbots
Support, SEO
Popularity
Very High
Very High
Description
An open-source customer engagement platform that helps companies manage conversations across website live chat, email, and social media channels like ...
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Pricing
Chatwoot
Freemium
Medallia
Enterprise
Plans & pricing
Chatwoot
—
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Chatwoot
—
Medallia
No
Audience
Chatwoot
b2b
Medallia
b2b
Platforms
Chatwoot
Web, Ios, Android
Medallia
Web, Ios, Android
API
Chatwoot
No
Medallia
Yes
Open Source
Chatwoot
Open Source
Medallia
Proprietary
Categories
Chatwoot
Support, Chatbots
Medallia
Support, SEO
Popularity
Chatwoot
Very High
Medallia
Very High
Description
Chatwoot
An open-source customer engagement platform that helps companies manage conversations across website live chat, email, and social media channels like ...
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
Features
Chatwoot
Omnichannel shared inbox
Website live chat widget
Mobile apps for iOS and Android
Automation and canned responses
Team collaboration with private notes
Reporting and analytics
Medallia
Cross-System Data Sharing
Enterprise-Grade Security
Localized Expertise
Customer and Employee Experience Management
Actionable Insights
World-Class Service
Key differentiators
Chatwoot
- Open-source omnichannel platform
- Unified customer conversation inbox
- Mobile apps for team collaboration
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: Chatwoot vs Medallia
Chatwoot: The open-source alternative to Intercom, Zendesk, and Drift. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Chatwoot offers a freemium plan, while Medallia is a contact tool.
The best choice between Chatwoot and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Chatwoot offers: Omnichannel shared inbox, Website live chat widget, Mobile apps for iOS and Android, Automation and canned responses. Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.