
The open-source alternative to Intercom, Zendesk, and Drift

The Experience Management Software Platform
Chatwoot: The open-source alternative to Intercom, Zendesk, and Drift. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Chatwoot offers a freemium plan, while Medallia is a contact tool.
The best choice between Chatwoot and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Chatwoot offers: Omnichannel shared inbox, Website live chat widget, Mobile apps for iOS and Android, Automation and canned responses. Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.