Chatwoot
Open-source customer engagement platform for modern businesses.
VS
Medallia
The Experience Management Software Platform
Popularity
Chatwoot7,196
Medallia8,811
Pricing
FreemiumChatwoot
EnterpriseMedallia
Features
6
Chatwoot
vs
4
Medallia
Our verdict
If you're on a budget, Chatwoot offers free access.
Detailed comparison
Criteria
Chatwoot
Medallia
Pricing
Freemium
Enterprise
Plans & pricing
Hacker: Free, Startups: $19/mo, Business: $39/mo, Enterprise: $99/mo, Community Edition: Free, Premium Support (Self-Hosted): $19/mo, Enterprise Edition (Self-Hosted): $99/mo
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web, Ios, Android, Api, Cli
Web, Ios, Android
API
Yes
Yes
Open Source
Open Source
Proprietary
Integrations
Website live chat, Email, Whatsapp, Facebook messenger, Instagram dms, X (twitter), Telegram, Line, Sms, Google my business, Slack, Linear, Google translate, Notion, Github, Google drive, Zoom, Hubspot, Shopify, Dialogflow
—
Categories
Support, Chatbots
Support, SEO
Popularity
Very High
Very High
Description
Chatwoot is an open-source customer engagement platform that empowers businesses to manage customer conversations across multiple channels. It consolidates live chat, email, and social media interactions into a unified dashboard, streamlining support and communication.
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Pricing
Chatwoot
Freemium
Medallia
Enterprise
Plans & pricing
Chatwoot
Hacker: Free, Startups: $19/mo, Business: $39/mo, Enterprise: $99/mo, Community Edition: Free, Premium Support (Self-Hosted): $19/mo, Enterprise Edition (Self-Hosted): $99/mo
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free trial
Chatwoot
Yes
Medallia
No
Audience
Chatwoot
b2b
Medallia
b2b
Platforms
Chatwoot
Web, Ios, Android, Api, Cli
Medallia
Web, Ios, Android
API
Chatwoot
Yes
Medallia
Yes
Open Source
Chatwoot
Open Source
Medallia
Proprietary
Integrations
Chatwoot
Website live chat, Email, Whatsapp, Facebook messenger, Instagram dms, X (twitter), Telegram, Line, Sms, Google my business, Slack, Linear, Google translate, Notion, Github, Google drive, Zoom, Hubspot, Shopify, Dialogflow
Medallia
—
Categories
Chatwoot
Support, Chatbots
Medallia
Support, SEO
Popularity
Chatwoot
Very High
Medallia
Very High
Description
Chatwoot
Chatwoot is an open-source customer engagement platform that empowers businesses to manage customer conversations across multiple channels. It consolidates live chat, email, and social media interactions into a unified dashboard, streamlining support and communication.
Medallia
Medallia provides an experience management software platform designed to help businesses collect, analyze, and act on customer and employee feedback. It offers localized expertise and enterprise-grade security, enabling businesses to enhance satisfaction, loyalty, and operational efficiency.
Features
Chatwoot
Omnichannel shared inbox
Live chat widget
Email and social media integration
Automation rules
Team collaboration tools
Reporting and analytics
Medallia
Customer and Employee Experience Management
Actionable Insights
Enterprise-Grade Security
Localized Expertise
Key differentiators
Chatwoot
- Open-source & self-hostable
- Unified omnichannel inbox
- AI-powered features (Captain)
- Extensible via API & webhooks
- Cost-effective & scalable
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
Other comparisons
FAQ: Chatwoot vs Medallia
Chatwoot: Open-source customer engagement platform for modern businesses.. Medallia: The Experience Management Software Platform. Both tools take different approaches to address similar needs.
Chatwoot offers a freemium plan, while Medallia is a contact tool.
The best choice between Chatwoot and Medallia depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Chatwoot offers: Omnichannel shared inbox, Live chat widget, Email and social media integration, Automation rules. Medallia offers: Customer and Employee Experience Management, Actionable Insights, Enterprise-Grade Security, Localized Expertise.
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Chatwoot offers a free trial, but Medallia does not.
Chatwoot is open source, while Medallia is proprietary. Open source tools offer more transparency and customization options.
Chatwoot offers 20 integrations (website live chat, email, whatsapp, facebook messenger, instagram dms...) compared to 0 for Medallia.
Chatwoot is available on Web, Ios, Android, Api, Cli. Medallia is available on Web, Ios, Android.