Dialpad
Agentic AI-powered Contact Center & Communications Platform
VS
NICE CXone
AI Customer Service Automation Solutions
Popularity
Dialpad8,741
NICE CXone9,200
Pricing
PaidDialpad
PaidNICE CXone
Features
6
Dialpad
vs
6
NICE CXone
Detailed comparison
Criteria
Dialpad
NICE CXone
Pricing
Paid
Paid
Plans & pricing
Business: $20/mo, Business Plus: $30/mo, Enterprise: Custom
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
No
No
Audience
b2b
b2b
Platforms
Web, Ios, Android, Desktop
Web, Ios, Android, Desktop, Api
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Slack, Zapier, Microsoft teams, Google workspace, Salesforce, Hubspot, Workday, Okta
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Support, Voice
Support, Chatbots
Popularity
Very High
Very High
Description
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It's built to transform customer experience at scale, unifying calling, messaging, and meetings to improve productivity and engagement.
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Pricing
Dialpad
Paid
NICE CXone
Paid
Plans & pricing
Dialpad
Business: $20/mo, Business Plus: $30/mo, Enterprise: Custom
NICE CXone
Omnichannel Suite: $110/mo, Essential Suite: $135/mo, Core Suite: $169/mo, Nice for Medicaid Management: $2/yr
Free trial
Dialpad
No
NICE CXone
No
Audience
Dialpad
b2b
NICE CXone
b2b
Platforms
Dialpad
Web, Ios, Android, Desktop
NICE CXone
Web, Ios, Android, Desktop, Api
API
Dialpad
Yes
NICE CXone
Yes
Open Source
Dialpad
Proprietary
NICE CXone
Proprietary
Integrations
Dialpad
Slack, Zapier, Microsoft teams, Google workspace, Salesforce, Hubspot, Workday, Okta
NICE CXone
Salesforce, Zendesk, Freshdesk, Microsoft-dynamics, Sugarsell, Netsuite-crm, Amazon-lex, Cognigy.ai, Google-dialogflow, Ibm-watson-assistant, Nuance-mix, Omilia, Salesforce-einstein, Kore.ai, Servicenow, Ada, Floatbot-uno, Rasa-nlu, Yellow.ai, Zoom-phone
Categories
Dialpad
Support, Voice
NICE CXone
Support, Chatbots
Popularity
Dialpad
Very High
NICE CXone
Very High
Description
Dialpad
Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform. It's built to transform customer experience at scale, unifying calling, messaging, and meetings to improve productivity and engagement.
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation. It leverages AI-driven insights to automate agent experiences, orchestrate engagements, and empower the workforce, transforming customer interactions to improve CX and boost efficiency.
Features
Dialpad
AI CSAT
AI Live Coach
AI Playbooks
AI Recaps
AI Scorecards
AI Transcription
NICE CXone
Integrations
Cloud Architecture
Agent Workspace
Engagement Orchestration
Workforce Empowerment
Agentic Experience Automation
Key differentiators
Dialpad
- AI-native omnichannel platform
- Unified communications and contact center
- Agentic AI for enhanced CX
NICE CXone
- Comprehensive AI-Powered CX Platform
- Industry-Leading AI and Analytics
- Robust Workforce Engagement Management
- True Omnichannel Engagement
- Scalability and Reliability
Other comparisons
FAQ: Dialpad vs NICE CXone
Dialpad: Agentic AI-powered Contact Center & Communications Platform. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Both are paid tools. Dialpad is paid and NICE CXone is paid.
The best choice between Dialpad and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Dialpad offers: AI CSAT, AI Live Coach, AI Playbooks, AI Recaps. NICE CXone offers: Integrations, Cloud Architecture, Agent Workspace, Engagement Orchestration.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.
Neither tool currently offers a free trial.
NICE CXone offers 20 integrations (salesforce, zendesk, freshdesk, microsoft-dynamics, sugarsell...) compared to 8 for Dialpad.
Dialpad is available on Web, Ios, Android, Desktop. NICE CXone is available on Web, Ios, Android, Desktop, Api.