Gorgias
The Conversational AI platform for Ecommerce
VS
NICE CXone
AI Customer Service Automation Solutions
Detailed comparison
Criteria
Gorgias
NICE CXone
Pricing
Paid
Paid
Plans & pricing
Starter: $10/mo, Basic: $50/mo, Pro: $300/mo
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
Yes
No
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
Yes
Open Source
Proprietary
Proprietary
Integrations
Shopify
—
Categories
Communication, information technology & services, Customer support
Communication, information technology & services, Customer engagement
Popularity
Very High
Very High
Description
Gorgias is the conversational AI platform designed for e-commerce. It helps brands drive more sales and automate customer support with an AI Agent, a ...
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pricing
Gorgias
Paid
NICE CXone
Paid
Plans & pricing
Gorgias
Starter: $10/mo, Basic: $50/mo, Pro: $300/mo
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free trial
Gorgias
Yes
NICE CXone
No
Audience
Gorgias
b2b
NICE CXone
b2b
Platforms
Gorgias
Web
NICE CXone
Web
API
Gorgias
Yes
NICE CXone
Yes
Open Source
Gorgias
Proprietary
NICE CXone
Proprietary
Integrations
Gorgias
Shopify
NICE CXone
—
Categories
Gorgias
Communication, information technology & services, Customer support
NICE CXone
Communication, information technology & services, Customer engagement
Popularity
Gorgias
Very High
NICE CXone
Very High
Description
Gorgias
Gorgias is the conversational AI platform designed for e-commerce. It helps brands drive more sales and automate customer support with an AI Agent, a ...
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Features
Gorgias
AI Agent for automated customer experience
Integrated Helpdesk for managing all customer interactions
Multi-channel support including Chat and FAQ
Deep integration with e-commerce platforms like Shopify
Automated responses and AI-powered macros
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Key differentiators
Gorgias
- AI-powered e-commerce customer support
- Automates sales & support for e-commerce
- Deep integration with e-commerce platforms
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Other comparisons
FAQ: Gorgias vs NICE CXone
Gorgias: The Conversational AI platform for Ecommerce. NICE CXone: AI Customer Service Automation Solutions. Both tools take different approaches to address similar needs.
Both are paid tools. Gorgias is paid and NICE CXone is paid.
The best choice between Gorgias and NICE CXone depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Gorgias offers: AI Agent for automated customer experience, Integrated Helpdesk for managing all customer interactions, Multi-channel support including Chat and FAQ, Deep integration with e-commerce platforms like Shopify. NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.