NICE CXone
AI Customer Service Automation Solutions
VS
Pipedrive
Sales CRM & Pipeline Management Software
Detailed comparison
Criteria
NICE CXone
Pipedrive
Pricing
Paid
Paid
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Lite: $14/mo, Growth: $39/mo, Premium: $49/mo, Ultimate: $79/mo, Enterprise: Custom
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Marketing & Sales, information technology & services, Sales
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pipedrive is the easy-to-use, #1 user-rated CRM tool designed to help businesses get more qualified leads and grow their sales. It offers visual sales...
Pricing
NICE CXone
Paid
Pipedrive
Paid
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Pipedrive
Lite: $14/mo, Growth: $39/mo, Premium: $49/mo, Ultimate: $79/mo, Enterprise: Custom
Free trial
NICE CXone
No
Pipedrive
Yes
Audience
NICE CXone
b2b
Pipedrive
b2b
Platforms
NICE CXone
Web
Pipedrive
Web
API
NICE CXone
Yes
Pipedrive
No
Open Source
NICE CXone
Proprietary
Pipedrive
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
Pipedrive
Marketing & Sales, information technology & services, Sales
Popularity
NICE CXone
Very High
Pipedrive
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Pipedrive
Pipedrive is the easy-to-use, #1 user-rated CRM tool designed to help businesses get more qualified leads and grow their sales. It offers visual sales...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Pipedrive
Sales Pipeline Management
Sales Automation
Reporting & Analytics
AI Sales Assistant
Team Collaboration
Integrations
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Pipedrive
- Easy-to-use, top-rated CRM
- Visual sales pipelines
- AI-powered sales assistant
Other comparisons
FAQ: NICE CXone vs Pipedrive
NICE CXone: AI Customer Service Automation Solutions. Pipedrive: Sales CRM & Pipeline Management Software. Both tools take different approaches to address similar needs.
Both are paid tools. NICE CXone is paid and Pipedrive is paid.
The best choice between NICE CXone and Pipedrive depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Pipedrive offers: Sales Pipeline Management, Sales Automation, Reporting & Analytics, AI Sales Assistant.
Based on our data, Pipedrive currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.