NICE CXone
AI Customer Service Automation Solutions
VS
Smartsupp
Increase sales with Live chat, Chatbot and AI tools
Detailed comparison
Criteria
NICE CXone
Smartsupp
Pricing
Paid
Freemium
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free: Free, Standard: $20/mo, Pro: $48/mo
Free trial
No
Yes
Audience
b2b
b2b
Platforms
Web
Web
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Support, Chatbots
Support, Chatbots
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Smartsupp is a platform designed to help businesses power up their operations and boost online sales through effective conversations. It focuses on tu...
Pricing
NICE CXone
Paid
Smartsupp
Freemium
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Smartsupp
Free: Free, Standard: $20/mo, Pro: $48/mo
Free trial
NICE CXone
No
Smartsupp
Yes
Audience
NICE CXone
b2b
Smartsupp
b2b
Platforms
NICE CXone
Web
Smartsupp
Web
API
NICE CXone
Yes
Smartsupp
No
Open Source
NICE CXone
Proprietary
Smartsupp
Proprietary
Categories
NICE CXone
Support, Chatbots
Smartsupp
Support, Chatbots
Popularity
NICE CXone
Very High
Smartsupp
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Smartsupp
Smartsupp is a platform designed to help businesses power up their operations and boost online sales through effective conversations. It focuses on tu...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Agent Workspace
Smartsupp
Live Chat
AI-powered Chatbots
Conversational Sales Tools
Customer Loyalty Building
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Smartsupp
- AI-powered Live Chat & Chatbots
- Boosts online sales & customer loyalty
- Effective conversational sales tools
Other comparisons
FAQ: NICE CXone vs Smartsupp
NICE CXone: AI Customer Service Automation Solutions. Smartsupp: Increase sales with Live chat, Chatbot and AI tools. Both tools take different approaches to address similar needs.
Smartsupp offers a freemium plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and Smartsupp depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Smartsupp offers: Live Chat, AI-powered Chatbots, Conversational Sales Tools, Customer Loyalty Building.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.