NICE CXone
AI Customer Service Automation Solutions
VS
Viable
Automate qualitative data analysis with AI
Detailed comparison
Criteria
NICE CXone
Viable
Pricing
Paid
Paid
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
—
Free trial
No
—
Audience
b2b
b2b
Platforms
Web
—
API
Yes
—
Open Source
Proprietary
—
Categories
Support, Chatbots
Finance, Support
Popularity
Very High
High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Viable uses generative AI to analyze customer feedback, support tickets, and surveys in seconds, helping companies extract actionable insights without...
Pricing
NICE CXone
Paid
Viable
Paid
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Viable
—
Free trial
NICE CXone
No
Viable
—
Audience
NICE CXone
b2b
Viable
b2b
Platforms
NICE CXone
Web
Viable
—
API
NICE CXone
Yes
Viable
—
Open Source
NICE CXone
Proprietary
Viable
—
Categories
NICE CXone
Support, Chatbots
Viable
Finance, Support
Popularity
NICE CXone
Very High
Viable
High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
Viable
Viable uses generative AI to analyze customer feedback, support tickets, and surveys in seconds, helping companies extract actionable insights without...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
Viable
AI-powered automated analysis
Natural language querying for insights
Sentiment and trend tracking
Integrations with Zendesk, Intercom, and Front
Real-time feedback categorization
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
Viable
Other comparisons
FAQ: NICE CXone vs Viable
NICE CXone: AI Customer Service Automation Solutions. Viable: Automate qualitative data analysis with AI. Both tools take different approaches to address similar needs.
Both are paid tools. NICE CXone is paid and Viable is paid.
The best choice between NICE CXone and Viable depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. Viable offers: AI-powered automated analysis, Natural language querying for insights, Sentiment and trend tracking, Integrations with Zendesk, Intercom, and Front.
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.