Medallia
The Experience Management Software Platform
VS
tawk.to
100% FREE Live Chat Software, Ticketing & Knowledge Base!
Detailed comparison
Criteria
Medallia
tawk.to
Pricing
Enterprise
Free
Plans & pricing
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
Free: Free
Free trial
No
No
Audience
b2b
b2b
Platforms
Web, Ios, Android
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Support, SEO
Support, Chatbots
Popularity
Very High
Very High
Description
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
tawk.to is a 100% FREE live chat software that allows businesses to monitor website visitors and engage with them in real-time. It provides tools to c...
Pricing
Medallia
Enterprise
tawk.to
Free
Plans & pricing
Medallia
Professional Edition - Platform Tier 1: $1666.67/mo, Professional Edition - Platform Tier 2: $2916.67/mo, Enterprise: Custom
tawk.to
Free: Free
Free trial
Medallia
No
tawk.to
No
Audience
Medallia
b2b
tawk.to
b2b
Platforms
Medallia
Web, Ios, Android
tawk.to
Web, Ios, Android
API
Medallia
Yes
tawk.to
No
Open Source
Medallia
Proprietary
tawk.to
Proprietary
Categories
Medallia
Support, SEO
tawk.to
Support, Chatbots
Popularity
Medallia
Very High
tawk.to
Very High
Description
Medallia
Medallia offers a comprehensive experience management software platform. It enables businesses to collect, analyze, and act on customer and employee f...
tawk.to
tawk.to is a 100% FREE live chat software that allows businesses to monitor website visitors and engage with them in real-time. It provides tools to c...
Features
Medallia
Cross-System Data Sharing
Enterprise-Grade Security
Localized Expertise
Customer and Employee Experience Management
Actionable Insights
World-Class Service
tawk.to
Live Chat Software
Knowledge Base
Ticketing System
Contacts (CRM)
AI Assist (NEW!)
Real-time Visitor Monitoring
Key differentiators
Medallia
- Comprehensive CX & EX management
- Actionable insights from feedback
- Enterprise-grade security
tawk.to
- 100% FREE live chat solution
- Integrated KB, ticketing & CRM
- New AI Assist for customer support
Other comparisons
FAQ: Medallia vs tawk.to
Medallia: The Experience Management Software Platform. tawk.to: 100% FREE Live Chat Software, Ticketing & Knowledge Base!. Both tools take different approaches to address similar needs.
tawk.to offers a free plan, while Medallia is a contact tool.
The best choice between Medallia and tawk.to depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
Medallia offers: Cross-System Data Sharing, Enterprise-Grade Security, Localized Expertise, Customer and Employee Experience Management. tawk.to offers: Live Chat Software, Knowledge Base, Ticketing System, Contacts (CRM).
Based on our data, Medallia currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.