NICE CXone
AI Customer Service Automation Solutions
VS
tawk.to
100% FREE Live Chat Software, Ticketing & Knowledge Base!
Detailed comparison
Criteria
NICE CXone
tawk.to
Pricing
Paid
Free
Plans & pricing
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
Free: Free
Free trial
No
No
Audience
b2b
b2b
Platforms
Web
Web, Ios, Android
API
Yes
No
Open Source
Proprietary
Proprietary
Categories
Communication, information technology & services, Customer engagement
Communication, information technology & services, Customer support
Popularity
Very High
Very High
Description
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
tawk.to is a 100% FREE live chat software that allows businesses to monitor website visitors and engage with them in real-time. It provides tools to c...
Pricing
NICE CXone
Paid
tawk.to
Free
Plans & pricing
NICE CXone
CXone mPower Omnichannel Suite: $110/mo, CXone mPower Essential Suite: $135/mo, Tailored CXone mPower Packages: Custom
tawk.to
Free: Free
Free trial
NICE CXone
No
tawk.to
No
Audience
NICE CXone
b2b
tawk.to
b2b
Platforms
NICE CXone
Web
tawk.to
Web, Ios, Android
API
NICE CXone
Yes
tawk.to
No
Open Source
NICE CXone
Proprietary
tawk.to
Proprietary
Categories
NICE CXone
Communication, information technology & services, Customer engagement
tawk.to
Communication, information technology & services, Customer support
Popularity
NICE CXone
Very High
tawk.to
Very High
Description
NICE CXone
NICE CXone is an enterprise AI platform for customer service automation, designed to orchestrate human and AI agents. It leverages AI-driven insights ...
tawk.to
tawk.to is a 100% FREE live chat software that allows businesses to monitor website visitors and engage with them in real-time. It provides tools to c...
Features
NICE CXone
Integrations
Cloud Architecture
Agentic Experience Automation
Engagement Orchestration
Workforce Empowerment
Omnichannel Routing
tawk.to
Live Chat Software
Knowledge Base
Ticketing System
Contacts (CRM)
AI Assist (NEW!)
Real-time Visitor Monitoring
Key differentiators
NICE CXone
- Enterprise AI platform for CX automation
- Orchestrates human and AI agents
- AI-driven insights for workforce empowerment
tawk.to
- 100% FREE live chat solution
- Integrated KB, ticketing & CRM
- New AI Assist for customer support
Other comparisons
FAQ: NICE CXone vs tawk.to
NICE CXone: AI Customer Service Automation Solutions. tawk.to: 100% FREE Live Chat Software, Ticketing & Knowledge Base!. Both tools take different approaches to address similar needs.
tawk.to offers a free plan, while NICE CXone is a paid tool.
The best choice between NICE CXone and tawk.to depends on your specific needs. Compare their features, pricing, and target audience on this page to find the tool that best fits your use case.
Both are primarily designed for individuals. The choice depends on which specific features you need.
NICE CXone offers: Integrations, Cloud Architecture, Agentic Experience Automation, Engagement Orchestration. tawk.to offers: Live Chat Software, Knowledge Base, Ticketing System, Contacts (CRM).
Based on our data, NICE CXone currently enjoys greater popularity. However, popularity isn't the only factor — compare features to find the right tool for your needs.